Dedicated customer service agent with over a decade of experience in telecom, tech support, collections, and social media management, recognized for effective communication and problem-solving skills.
Delivered multi-channel customer support via chat, email, and calls, addressing inquiries and resolving issues efficiently.
Diagnosed and fixed hardware and software problems remotely, providing support for smartphones, devices, and software troubleshooting.
Engaged in cross-selling of insurance plans and additional services during customer interactions, enhancing revenue opportunities.
Negotiated payment plans with customers in collections and constructed persuasive arguments to facilitate payments.
SITEL COLOMBIA
Bilingual Customer service advisor for USA and U. K. Customers with cross sale oriented in Utilities such as Gas and electricity., Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues.
TELEPERFORMANCE COLOMBIA
Collections department of a credit card company., Constructed and presented persuasive arguments and negotiated payment plans with customers.
ASURION
Expert in tech support and sales for smartphones and technology related, with the cross sale of insurance plans for technology., Diagnosed and fixed hardware and software issues remotely.
CONCENTRIX
Customer support, and assistance in the retention department for memberships and tech support for devices.
BACHELOR OF SCIENCE
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