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Customer Service & Call Center Specialist with 6+ years in Hospitality & BPO
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Competencies
Expertly resolve customer issues, ensuring satisfaction through active listening and effective communication.
Manage inbound calls, process payments, and handle billing inquiries with high accuracy and professionalism.
Efficiently juggle multiple responsibilities in fast-paced settings to meet deadlines and maintain service quality.
Accurately handle transactions, billing, and reservations, ensuring data integrity and customer satisfaction.
Education
Languages
Summary
Experienced in delivering exceptional customer service in hospitality and BPO sectors, with strong skills in call handling, payment processing, and issue resolution. Bilingual and adaptable to dynamic environments.
Key Achievements
- Consistently delivered high-quality customer service, ensuring customer satisfaction in fast-paced environments.
- Handled high-volume inbound calls with accuracy, managing payments, reservations, and billing inquiries effectively.
- Multitasked efficiently between cashier, barista, and customer service roles, demonstrating adaptability and time management.
Experience
Barista / Cashier
Delivered excellent customer service by actively listening to customer needs and ensuring satisfaction. Multitasked efficiently in a fast-paced environment while handling cashier duties, barista tasks, and food preparation. Operated cash registers accurately, processing cash and card transactions with attention to detail. Prepared beverages and ice cream orders quickly while maintaining quality and presentation standards. Resolved customer concerns professionally, following the principle that the customer always comes first. Maintained a clean, organized, and sanitary workspace in compliance with health and safety standards. Built strong relationships with repeat customers, contributing to a welcoming and positive store atmosphere
Call Center Agent (Inbound)
Managed inbound calls for CFNA, Firestone, and Bridgestone accounts. Processed merchant and customer payments with high accuracy. Assisted with reservations, subscriptions, and billing inquiries. Multitasked across systems while maintaining strong customer service standards