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Victoria
Remote Appointment Setter Cold Caller
Contact
Competencies
Demonstrated experience with Appointment Setting.
Demonstrated experience with Sales.
Demonstrated experience with Customer Service.
Education
Summary
Remote Appointment Setter Cold Caller open to new opportunities
Experience
Real Estate Lead Management and Administrative Support Contractor
Contacted and communicated with real estate leads using GoHighLevel (GHL), maintaining professional and timely follow-up.. Updated lead interactions, follow-up requirements, and progress on Trello boards to keep lead information organized and current.. Participated in team meetings and coordination through Google Chat, sharing updates and staying aligned on tasks and priorities.. Created flyers and announcements in Canva to support communication and outreach activities.
Customer Service and Sales Representative
Maintained accurate customer and lead information, interaction notes, and CRM records to support organized follow-up and smooth handover.. Scheduled appointments and follow-up calls, helping sales pipeline activities progress in an organized manner.. Documented conversations, handled inquiries and objections professionally, and met daily and weekly call and conversion targets.. Worked independently in a remote environment while managing daily communication, follow-up, and documentation responsibilities.
Remote Customer Service Representative
Handled over 100 inbound and outbound customer calls daily while gathering information and keeping organized customer records.. Coordinated follow-up calls and customer appointments based on availability and business requirements.. Updated CRM records accurately with customer information, interaction notes, and lead details; tracked outstanding conversations to maintain continuity.. Maintained a 99% customer approval rating through active listening, professional communication, and reliable follow-through.
National Youth Service Corps
Processed schedules, verified employer and employee information, and maintained accurate reports, client records, and administrative documentation.. Supported daily administrative operations, managed multiple responsibilities, and resolved account-related inquiries professionally.