Virginia - Customer Service & Support Supervisor with 8+ years of client engagement

La Vega, La Vega, Dominican RepublicRemoteen

Supervised customer service operations, improving response times through record-keeping for support tickets.

Mentored new staff, enhancing team capabilities and procedural knowledge.

Contact via CazVid

Published on CazVidOpen to remote

Summary

Experienced in client support, team training, social media, and creative design.

Key Achievements

Built a social media following of over 12,400 followers, promoting brand engagement.

Skills

Customer AssistanceAvanzado

Provided product guidance and support in retail and customer service environments.

Technical SupportIntermedio

Resolved technical and customer-facing issues, supporting troubleshooting efforts.

Team CoordinationAvanzado

Led and trained staff across customer service departments, ensuring consistent procedures.

Social Media ManagementIntermedio

Managed content creation and community engagement on Instagram for a creative business.

Design & ProductionIntermedio

Experience

Sales &amp; Customer Service Representative

Smoke N’ Chill

2024 - present

Assisted customers with product selection and purchases in a retail environment., Addressed customer questions, handled returns/exchanges, and resolved complaints to maintain satisfaction., Supported store merchandising, inventory control, and visual presentation., Employed upselling and...

Customer Service &amp; Support Supervisor

Vimenca

2016 - 2017

Supervised customer service and support operations, responding to inquiries via phone, email, and in-person channels., Provided troubleshooting and technical support for customer-facing issues; resolved escalated complaints to ensure timely resolution., Maintained accurate records of support...

Founder &amp; Creative Designer

Letras y Acuarela

2017 - present

Founded and operate a creative stationery and personalized design business, producing custom invitations and wooden signs., Manage customer inquiries, orders, production timelines, and national shipping logistics., Built an organic social media following of 12,400+ followers on Instagram through...