Dedicated professional skilled in customer support, team management, and English education with over a decade of experience. Adept at leveraging CRM tools and educational technology to enhance service quality and training outcomes. Proven ability to lead remote teams and deliver tailored solutions...
Utilized CRM systems to track and update customer interactions, ensuring seamless communication and customer satisfaction.
Applied active listening, verbal and written communication skills to resolve inquiries and teach English effectively.
Designed and delivered training sessions, created educational materials, and enhanced learning experiences for call center teams.
Managed remote and in-person teams across customer support and sales, overseeing recruitment, onboarding, and performance.
Sykes - MedLife
Provided exceptional customer service by answering inquiries, resolving complaints, and offering solutions in a timely and efficient manner., Collaborated with team members and other departments to ensure customer needs were met and issues were resolved promptly., Utilized CRM systems to track...
Telus - FitBit
Utilized CRM systems to track customer interactions and update records, ensuring seamless communication across departments., Delivered high-quality support to customers by addressing inquiries, troubleshooting issues, and providing tailored solutions, ensuring customer satisfaction and loyalty.,...
English For Call Center
Taught English language and grammar to different groups monthly, focusing on developing speaking, reading, writing, and listening skills., Created a positive and inclusive classroom environment that encouraged student participation, critical thinking, and language fluency., Utilized educational...
The Office Gurus - Energy Harbor
Economics Sciences
High School
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Utilized educational tools and online resources to improve language and technical training effectiveness.
Delivered interactive training sessions on account handling, client communication, and customer service best practices, helping new hires achieve a high level of proficiency., Created and updated training materials, including manuals, guides, and presentations, to ensure that content remained...
Barahona’s Professional Moving & Storage LLC
Led a team of remote sales and customer service representatives, overseeing daily operations and ensuring exceptional service and sales performance across various communication channels (phone, email, chat)., Managed the recruitment, onboarding, and continuous development of remote staff, ensuring...
