Ximena - Customer Service & Language Interpreter with diverse hospitality & communication skills

Applied communication and problem-solving skills to enhance guest satisfaction in hospitality environments.

Managed booking systems and coordinated tours, accommodations, and reservations for hotels and lodges.

Provided Spanish and English interpretation in medical and general contexts through VRI and OPI platforms.

Handled guest needs including special accommodations, allergies, and last-minute changes to ensure positive experiences.

Managing the bar, restaurant, and reception, Handling reservations, Coordinating tours and boat trips, Organizing special accommodations, Addressing guest needs such as allergies or last-minute changes, Managing booking systems, Taking inventory for the restaurant, bar, and hotel

Overseeing daily front desk operations, Managing and syncing hotel reservations, Sending personalized quotes for rooms and villa rentals, Handling deposits, Following up on guest feedback, Training and onboarding new reception staff

Providing Video Remote Interpreting (VRI) and Over-the-Phone Interpreting (OPI) services, Ensuring clear, accurate, and culturally sensitive communication

Providing Video Remote (VRI) and Over-the-Phone (OPI) interpreting in medical settings, Facilitating communication between providers and Spanish-speaking patients