Xiomara - Customer Service Specialist with Diverse Experience in Hospitality, Telecom, and Healthcare

Applied active listening and problem-solving skills to ensure customer satisfaction and loyalty.

Effectively communicated with customers and team members through multiple channels including phone, chat, and in person.

Provided troubleshooting for internet and phone services, resolving customer issues efficiently.

Managed bookings, quoted benefits, and processed payments to support sales for a vacation club.

Scheduled and prioritized tasks effectively across multiple roles to meet performance standards.

Time Share Education, Booking Reservation, Quoting Members Benefits, Taking Payments

Handle Residential and Business accounts, Responsible for Basic and advance troubleshooting Internet and phone maintenance, Taking Inbounds calls, Chat support on weekends

Setting Doctors Appointment, Quoting customer benefits, Help customer to find Specialist, Responsible for bring a great customer service to each customer.