Yeiko - Data Analyst with 3+ years of expertise in market research

Colombia, Huila Department, Colombiaen

Led data collection and analysis for major client projects, delivering actionable insights

Developed dashboards and reports that improved decision-making efficiency

Published on CazVid

Summary

Dedicated data analyst with a proven track record in interpreting data and providing strategic insights. Skilled in SQL, Excel, and market research, committed to driving data-driven decisions.

Key Achievements

Collaborated with cross-functional teams to enhance data accuracy and integrity

Skills

Data AnalysisAdvanced

Applied statistical techniques and tools to interpret complex datasets.

SQLIntermediate

Utilized SQL for data querying and database management.

Excel & Data VisualizationAdvanced

Created detailed reports and dashboards using Excel and visualization tools.

Market ResearchIntermediate

Conducted research to support strategic decision-making and client needs.

Experience

T2 Agent, Chime Campaign

TaskUs

March 2022 - April 2024

Provide efficient customer support via chat, email, and phone for Chime members in the U.S., resolving inquiries related to accounts and financial services., Lead and support a team of agents, ensuring high-quality service delivery and customer satisfaction in a fast-paced fintech environment., Optimize workflow processes and implement improvements to maintain and exceed key performance indicators.

Customer Service Representative

Teleperformance

November 2023 - Present

Uber Campaign: Delivered real-time support to Uber drivers in the U.S. and Canada, resolving issues related to trips and accounts, contributing to enhanced driver satisfaction and service quality., Expedia Campaign: Managed inquiries from hotel partners globally, addressing booking, cancellation, and customer service-related concerns, ensuring smooth operations and customer satisfaction.