Dedicated Customer Service Representative with over 3 years of experience across telecom and tech sectors. Skilled in handling inquiries, problem solving, documentation, and basic web development. Proven ability to adapt to diverse tools and environments, ensuring customer satisfaction and...
Managed customer inquiries and resolved issues efficiently, demonstrating strong problem-solving and documentation skills.
Applied problem-solving skills across customer interactions, contributing to quick and effective issue resolution.
Documented customer interactions and issues accurately to support effective follow-up and record-keeping.
Gained basic proficiency in Slack and similar tools to enhance communication within support environments.
CONDUENT S.A.
Handling customer inquiries and issues in a quick and efficient way., Problem solving., Documentation., Basic math skills., Basic computer skills.
TELUS INTERNATIONAL
Handling customer inquiries and issues in a quick and efficient way., Problem solving., Documentation.
ATENTO S.A.
Handling customer inquiries and issues in a quick and efficient way., Problem solving., Documentation., Basic Knowledge in communication tool slack.
Highschool diploma
Cosmetology certificate
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Acquired basic knowledge in website creation, supporting web-related customer support and troubleshooting.
