Yoshira - Data Analyst with 5 years of expertise in financial services

Utilized statistical techniques and tools like SQL and Python to analyze large datasets.

Developed dashboards and reports using Tableau and Power BI for clear communication of insights.

Built financial models to support forecasting and budgeting activities.

Coordinated multiple data projects ensuring timely delivery and stakeholder satisfaction.

Established direct contact with authorities of educational institutions at an international level to get them interested and committed to participating in an international university fair in virtual format., Coordinated new hires and marketing department activities., Processed documentation and entered it into databases., Trained and supervised new staff additions., Presented ideas to improve performance and efficiency., Supervised and delegated tasks within a team of 5 people.

Offered commercial insurance for trucking companies in the United States, especially for Arizona, California and Texas., Filled out forms to make customer requests., Managed requests from users and the work team empathetically and serenely., Provided customer service by phone, email and online meetings., Processed documentation and introduced it into databases., Met short and long term goals.

Managed 8 social media accounts on Instagram, Facebook and Twitter., Achieved organic growth in all accounts by detecting user behaviors., Updated each account with new content daily., Maintained direct contact with clients/owners of accounts to address requirements and satisfaction., Managed user complaints empathetically and serenely., Provided customer service via telephone, email and face to face.