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Customer Service & Team Leadership with 3+ years in hospitality & foodservice
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Competencies
Led teams in hospitality settings, managed operations, and trained staff to improve service and efficiency.
Provided exceptional customer experiences through effective communication, rapport building, and responsiveness.
Handled daily store operations, cash register functions, and maintained health and safety standards.
Utilized fryers, stovetops, ovens, and digital platforms for promotion and operational tasks.
Worked effectively with team members to deliver high-quality service and coordinate tasks.
Education
Summary
Skilled in team leadership, operational management, and delivering exceptional customer experiences in fast-paced foodservice environments. Proven track record of meeting targets, maintaining standards, and training staff.
Key Achievements
- Consistently achieved hourly sales targets as Shift Leader at Second Cup.
- Maintained top health and safety standards during inspections, ensuring compliance.
- Led and trained new staff, improving team performance and service quality.
Experience
Shift Leader, Barista
Reaching hourly sales targets, Training new employees, Maintaining a gold standard operations / health and safety score during inspections, Managing the store Facebook page, promoting seasonal specials and increasing foot traffic, Efficiently making high quality drinks, Handling all cash register...
Line Cook
Kitchen Prep, Using fryers, stovetop, oven, smoker, Back of house cleaning, Attention to detail : customizing orders and avoiding allergenic components of a dish