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Cyber Security Trainee with Customer Service Experience in London
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Competencies
Experienced in handling customer inquiries, resolving issues, and maintaining client relationships across multiple channels.
Engaged in Azure courses and seeking practical experience to strengthen cybersecurity knowledge and skills.
Skilled in managing documents, processing registrations, and organizing company operations efficiently.
Proven ability to liaise with clients, external partners, and team members effectively through various communication channels.
Possesses foundational knowledge in design, data management, and multimedia editing, with room for further development.
Education
Languages
Summary
Dynamic professional based in London, blending customer service, administrative support, and emerging cybersecurity skills. Eager to contribute to tech-driven environments and enhance security expertise.
Key Achievements
- Participated in the Restart Scheme to develop new skills and improve employability.
- Handled diverse customer queries and escalations, ensuring high client satisfaction at Teleperformance.
- Currently pursuing practical cybersecurity experience through Azure coursework.
- Supported administrative functions and process improvements in engineering construction roles.
- Delivered food efficiently within tight schedules, enhancing customer service skills at Deliveroo.
Experience
Engaging with the Restart Scheme
Proactively participating in the Restart Scheme to enhance employability and secure sustainable employment. Attending workshops and training sessions to develop new skills and improve existing ones. Networking with potential employers and industry professionals. Receiving personalised support and guidance to navigate the job market effectively. Demonstrating commitment to continuous professional development and career growth
Customer Service Representative
Created new cases in internal databases. Requested additional information from external parties. Handled calls and queries. Liaised with patients/clients via telephone, email, and letter. Escalated issues where applicable
Cyber Security Consultant (Trainee)
Currently taking an Azure course. Seeking opportunities to gain practical experience in the cybersecurity field
Engineering Construction/Admin Assistant Trainee
Processed vehicle registration changes. Sent important letters to other companies. Managed incoming company funds. Organised and maintained company folders
Crew Member
Operated cash register. Managed drive-thru operations. Prepared menu items. Maintained restaurant cleanliness
Driver
Delivered a variety of food items to different addresses within 30 minutes. Followed routes and time schedules. Collected feedback and resolved client complaints