Account Manager

Position Overview
We are a company that installs kitchen safety appliances, and we are seeking an organized, detail-oriented and proactive Scheduler to join our team. In this role, you will be the main point of contact for customers and our installation team, managing the scheduling of installation and service appointments from start to finish. The ideal candidate is a reliable communicator who handles multiple priorities well and keeps the schedule running smoothly.
Key ResponsibilitiesSchedule, confirm and remind customers of installation and service appointments by phone, email and textAdd, cancel or reschedule appointments at the request of customers or the teamCoordinate technician and installer calendars and make sure jobs are assigned efficientlyResolve scheduling conflicts and communicate changes quickly to customers and field staffGive customers the information they need before their appointmentKeep accurate job and scheduling records in the company systemsPrepare schedules and reports as requested by managementProvide excellent customer service and flag delays or issues early
Qualifications & RequirementsPrevious scheduling, dispatch or administrative experienceStrong written and spoken EnglishComputer competency, including calendar and scheduling software and data entryExcellent communication and customer service skillsStrong attention to detail and organizationAbility to handle more than one task at a time and solve problems quicklyProactive, reliable and able to work with minimal supervision