Administrative Assistant

Tasks

• Answering telephone calls and responding to customer enquiries
• Monitoring and processing incoming emails
• Booking and scheduling engineers' appointments, maintenance visits and installation works
• Liaising with customers and engineers regarding appointments and job updates
• Processing service reports, certificates and other documentation
• Maintaining accurate customer and site records
• Assisting with paperwork and documentation for internal and external audits
• Following up on outstanding paperwork
• Supporting the office and management teams with general administration

Requirements

• Excellent communication and organisational skills
• Good computer skills, including Microsoft Office
• Ability to prioritise tasks and manage workloads
• A friendly, professional and positive attitude
• Excellent attention to detail
• Ability to work independently and as part of a team
• Previous administration or customer-service experience would be beneficial
• Experience within the Fire & Security, facilities management, construction or engineering sectors would be an advantage, but is not essential as training will be provided

Schedule

• Full-time, permanent employment

Benefits

• Training on our systems and business processes
• Company pension
• Private medical insurance
• Life insurance
• Free on-site parking
• Employee discounts
• Company events
• Casual dress
• Employee referral programme

Location

• 15 Stenhouse M