Admission Counsellor

We are seeking a dedicated Admission Counsellor to join our team in Madurai, Tamil Nadu, India. As a vital part of our educational institution, you will engage with prospective students and their families, guiding them through the admission process. The ideal candidate will have a passion for education, excellent communication skills, and a customer-oriented approach. This full-time role offers a collaborative work environment where you will have a direct impact on students' academic journeys, contributing to their future success. Key Responsibilities Conduct telephonic counselling sessions with prospective students to understand their educational needs and career aspirations. Assist students in completing their admission applications and provide information on program offerings and institutional policies. Handle incoming student inquiries via phone, email, and in-person visits, ensuring timely responses and follow-ups. Collaborate with team members to develop strategies for recruitment and enrollment processes. Organize and participate in webinars, information sessions, and promotional events to attract new students. Resolve student concerns and issues promptly, applying strong problem-solving skills to provide effective solutions. Maintain accurate records of student interactions, inquiries, and admissions statistics to track success metrics. Required and Preferred Qualifications Bachelor's Degree in Education, Business Administration, or a related field. Proven skills in communication, customer handling, problem-solving, telecalling, and active listening. Experience in an educational or counseling role is preferred, though not required. Familiarity with student information systems or admissions software is a plus. 1-3 years of experience in a customer service or counseling role preferred. Our team operates in a supportive environment where collaboration and innovation are encouraged. As an Admission Counsellor, you will report to the Head of Admissions and work closely with other admissions team members, faculty, and marketing departments to streamline processes and improve student outreach. This position offers various growth opportunities, including professional development workshops and potential career advancement within our educational institution. We pride ourselves on fostering a positive company culture that emphasizes teamwork, respect, and continuous learning. Our modern workplace includes flexible working hours, employee wellness programs, and resources for ongoing training to help our staff excel in their roles. The technical environment includes using standard tools in admissions counselling, CRM software for tracking interactions, and collaboration platforms to maintain open communication across functions. You will have the chance to collaborate with diverse teams, sharing insights and strategies that enhance our overall student engagement efforts.