Amazon Accounts Health Specialist
External job listingat Zerofysolutions
Maintain and improve Amazon seller account health by monitoring metrics, resolving policy and compliance issues, handling appeals, and identifying risks.
Salary
Not provided
Location
United States, United States
Employment type
Full time
Workplace
Not provided
Amazon Accounts Health Specialist
United States, United States
Job description
About the role
Zerofysolutions is seeking an Amazon Account Health Manager to maintain and improve the health of an Amazon seller account.
Responsibilities
- Monitor the Account Health Dashboard in Amazon Seller Central.
- Resolve policy violations, listing suppressions, and compliance issues.
- Handle appeals for account warnings, ASIN restrictions, and suspensions.
- Communicate with Amazon Seller Support and Account Health Support teams.
- Track Order Defect Rate (ODR), Late Shipment Rate, Valid Tracking Rate, and customer complaints.
- Submit required documents, including invoices, compliance certificates, and test reports.
- Identify risks early to prevent account deactivation.
Key facts
- The role focuses on maintaining and improving the health of an Amazon seller account.
- Responsibilities include monitoring the Account Health Dashboard in Amazon Seller Central.
- The role handles appeals for account warnings, ASIN restrictions, and suspensions.
- The source describes the working mode as a fully remote position.
Frequently asked questions
What does this role involve?
It focuses on maintaining and improving the health of an Amazon seller account. Responsibilities include monitoring account health, resolving issues, and handling appeals.
What account metrics are tracked?
The role tracks Order Defect Rate (ODR), Late Shipment Rate, Valid Tracking Rate, and customer complaints.
What documents may need to be submitted?
Required documents may include invoices, compliance certificates, and test reports.