Back Office Associate
External job listingat Global Strategic Careers
Back Office Associate at Global Strategic Careers in Bacolod, Philippines. Manage customer accounts, handle inquiries, and prepare regular reports.
Salary
Not provided
Location
Bacolod, Philippines
Employment type
Full time
Workplace
Not provided
Back Office Associate
Bacolod, Philippines
Job description
About the role
Global Strategic Careers is hiring a Back Office Associate to manage assigned customer accounts and perform administrative and operational tasks as directed by the client.
Responsibilities
- Manage assigned customer accounts through inbound and outbound phone calls, email, chat, and non-voice channels, including ticketing systems.
- Handle customer inquiries with professionalism, accuracy, and attention to detail.
- Perform administrative and operational tasks as directed by the client, following established workflows, service standards, and compliance requirements.
- Generate and distribute regular reports for clients and internal stakeholders, summarizing interaction volumes, case status, follow-ups, and key performance indicators (KPIs).
- Maintain data integrity and confidentiality in customer records and communications.
How to apply
Apply directly on CazVid.
Key facts
- Location: Bacolod, Philippines.
- Manage assigned customer accounts through inbound and outbound calls and digital channels.
- Generate regular reports on interaction volumes, case status, follow-ups, and KPIs.
- Apply directly on CazVid.
Frequently asked questions
What does the Back Office Associate role involve?
The role involves managing assigned customer accounts, handling inquiries, and performing administrative and operational tasks.
What channels are used to manage customer accounts?
The source lists inbound and outbound phone calls, email, chat, and non-voice channels, including ticketing systems.
How can I apply?
Apply directly on CazVid.