Back Office Associate

JOB RESPONSIBILITIES
• Manage assigned customer accounts through inbound and outbound phone calls and email, chat, and non-voice channels, including email, chat, and ticketing systems.
• Handle customer inquiries with professionalism, accuracy, and a high level of attention to detail.
• Perform administrative and operational tasks as directed by the client, ensuring adherence to established workflows, service standards, and compliance requirements.
• Generate and distribute regular reports for clients and internal stakeholders, summarizing interaction volumes, case status, follow-ups, and key performance indicators (KPIs).
• Maintain data integrity and confidentiality in all customer records and communications.

Bacolod Office Address: Global Strategic Building, Fordland 2, 2nd Floor, 11th Street Lacson, Bacolod City

📩 Send your updated resume to [email protected]
🌐 Learn more at www.GlobalStrategic.com