-Basis ExpertMexico

Experience: 8+ yearsLocation: Remote( Brazil / Mexico / Argentina / peru..)Should work in mexico timings
As an- you are responsible for:Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.Root Cause analysis for Service requests execution failures, and other issues – continuous improvement methodologiesAnalyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service DeliveryProcess improvement initiatives for daily operational activitiesStreamline standard operating procedures by focussing on automation enhancements.Proactive Operation services for the customer and service on-demand with improvements plans to all the stakeholders involving the customer.
SKILLS AND COMPETENCIESHands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.Experience in Problem Management, Root cause analysis methodologies
EDUCATION AND QUALIFICATIONS8+ years of related professional experienceBachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.Professional Certification of SAP BASIS, Exposure to Project Management tasks including PMP and ITIL certification.Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)Capacity to continuously acquire new knowledge in an independent and proactive way.Good analytical and solution-oriented thinkingVery good communication and networking skillsExperience of safeguarding customer relationship.Strong customer service focusVery good English language skill.