Bilingual Customer Service Representative

Job Profile: Customer Care RepresentativeLocation: San Juan and Mayaguez (Hybrid)Benefits: Medical, Dental, Vision, PTO, holiday.
Responsible for successfully completing the required basic trainingAble to perform basic job functions with help from co-workers, specialists and managers on non-basic issuesMust pass the appropriate pre-employment test batteryPrimary duties may include but are not limited to: Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claimsAnalyze problems and provide information/solutionsOperates a PC/Image station to obtain and extract information, documents information, activities and changes in the databaseThoroughly documents inquiry outcomes for accurate tracking and analysisDevelops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely mannerResearch and analyze data to address operational challenges and customer service issues.Provides external and internal customers with requested informationUnder immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature