Bilingual Customer Service Representative – Austin, TX
Published on CazVidat VDart
Join VDart as a bilingual Spanish-English customer service representative in Austin, TX. Onsite contract role paying $22/hr. Apply today.
Salary
Not provided
Location
Austin, Texas, United States
Employment type
Full time
Workplace
Not provided
Bilingual Customer Service Representative – Austin, TX
Austin, Texas, United States
Job description
VDart is hiring a Bilingual Customer Service Representative (Spanish/English) for an onsite contract role in Austin, Texas. This full-time position supports Medicaid providers and clients with eligibility, claims, and program questions.
Compensation and location
- Pay: $22/hr.
- Location: Austin, TX (onsite; not remote)
- Schedule: An 8-hour shift scheduled between 7 AM and 7 PM. Schedule changes are not accommodated during the first 90 days.
Responsibilities
- Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims, and program inquiries.
- Resolve questions and issues promptly, courteously, and accurately.
- Document customer interactions clearly in online logs.
- Transfer callers to other call center units when needed.
- Meet individual performance standards and attendance requirements.
- Perform other duties as assigned by management.
Requirements
- At least 6 months of recent contact center or call center experience in a verifiable, high-volume environment.
- Bilingual fluency in Spanish and English.
Preferred qualifications
- Microsoft Office proficiency.
- Strong multitasking skills.
Explore related opportunities: Spanish Bilingual Executive Assistant and Bilingual Operations Manager.
Frequently asked questions
Is this position remote or on-site?
This job is on-site in Austin, Texas.
What is the hourly pay for this role?
The pay is USD 22 per hour.
What kind of experience do I need to qualify?
You need at least 6 months of recent contact center or call center experience in a high-volume environment.
What languages do I need to speak for this job?
You must be bilingual in Spanish and English.
What are the working hours for this position?
You will work any 8-hour shift between 7 AM and 7 PM, with no schedule changes allowed during the first 90 days.
What will my main responsibilities be?
You will assist Medicaid providers and clients with eligibility, claims, and program questions, resolve issues promptly, document interactions, transfer calls as needed, and meet performance standards.