Bilingual Customer Service Representative in Austin, TX
Published on CazVidat VDart
Apply for the Bilingual Customer Service Representative role in Austin, TX. $22/hr, onsite, contract. Must be fluent in Spanish/English with call center experie
Salary
$22 per hour
Location
Austin, Texas, United States
Employment type
Full time
Workplace
Not provided
Bilingual Customer Service Representative in Austin, TX
$22 per hour
Job description
Bilingual Customer Service Representative (Spanish/English) – Austin, TX Location: Austin, Texas (Onsite) Pay: $22 per hour – Contract Role Requirements: Minimum 6 months recent contact center/call center experience in a high-volume environment Bilingual in Spanish and English Preferred Qualifications: Proficiency in Microsoft Office Strong multitasking abilities Job Description: Available for any 8-hour shift between 7 AM and 7 PM (no schedule changes during first 90 days) Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims, and program inquiries Resolve customer issues promptly, courteously, and accurately Document all interactions clearly in online logs Transfer calls to other Call Center units as needed Meet individual performance and attendance standards Perform additional duties as assigned by management
Frequently asked questions
Is this position remote or on-site?
This job is on-site in Austin, Texas.
What is the hourly pay for this role?
The pay is USD 22 per hour.
What kind of experience do I need to qualify?
You need at least 6 months of recent contact center or call center experience in a high-volume environment.
What languages do I need to speak for this job?
You must be bilingual in Spanish and English.
What are the working hours for this position?
You will work any 8-hour shift between 7 AM and 7 PM, with no schedule changes allowed during the first 90 days.
What will my main responsibilities be?
You will assist Medicaid providers and clients with eligibility, claims, and program questions, resolve issues promptly, document interactions, transfer calls as needed, and meet performance standards.