Bilingual Customer Service Representative in Austin, TX

Bilingual Customer Service Representative (Spanish/English) – Austin, TX Location: Austin, Texas (Onsite) Pay: $22 per hour – Contract Role Requirements: Minimum 6 months recent contact center/call center experience in a high-volume environment Bilingual in Spanish and English Preferred Qualifications: Proficiency in Microsoft Office Strong multitasking abilities Job Description: Available for any 8-hour shift between 7 AM and 7 PM (no schedule changes during first 90 days) Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims, and program inquiries Resolve customer issues promptly, courteously, and accurately Document all interactions clearly in online logs Transfer calls to other Call Center units as needed Meet individual performance and attendance standards Perform additional duties as assigned by management