Bilingual Customer Service Representative
Published on CazVidat VDart
Customer Service Representative – Bilingual (Spanish/English) Location: Austin, TX (Onsite) Pay: $22/hr. – Contract Role Requirements: Minimum 6 months recent c
Salary
Not provided
Location
Austin, Texas, United States
Employment type
Full time
Workplace
Not provided
Bilingual Customer Service Representative
Austin, Texas, United States
Job description
Customer Service Representative – Bilingual (Spanish/English) Location: Austin, TX (Onsite) Pay: $22/hr. – Contract Role Requirements: Minimum 6 months recent contact center/call center experience in a verifiable high-volume environment Bilingual (Spanish/English) Nice-to-Have: Microsoft Office proficiency Strong multitasking skills Job Description: Available for any 8-hour shift between 7 AM – 7 PM (schedule changes not accommodated during first 90 days) Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims, and program inquiries Resolve issues promptly, courteously, and accurately Document all interactions clearly in online logs Transfer callers to other Call Center units as needed Meet individual performance standards and attendance requirements Perform other duties as assigned by management
Frequently asked questions
Is this position remote or on-site?
This job is on-site in Austin, Texas.
What is the hourly pay for this role?
The pay is USD 22 per hour.
What kind of experience do I need to qualify?
You need at least 6 months of recent contact center or call center experience in a high-volume environment.
What languages do I need to speak for this job?
You must be bilingual in Spanish and English.
What are the working hours for this position?
You will work any 8-hour shift between 7 AM and 7 PM, with no schedule changes allowed during the first 90 days.
What will my main responsibilities be?
You will assist Medicaid providers and clients with eligibility, claims, and program questions, resolve issues promptly, document interactions, transfer calls as needed, and meet performance standards.