Bilingual Customer Service Representative (Spanish/English) in Austin, TX
Published on CazVidat VDart
Apply for VDart’s onsite bilingual customer service job in Austin, TX. Assist Medicaid providers and clients. Requires Spanish, English, and call center experie
Salary
Not provided
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Bilingual Customer Service Representative (Spanish/English) in Austin, TX
Austin, Texas, United States
Job description
VDart is hiring a Bilingual Customer Service Representative (Spanish/English) for an onsite contract role in Austin, Texas.
Pay and Schedule
- Pay: $22/hr.
- Work arrangement: Onsite in Austin, TX
- Schedule: An 8-hour shift between 7 AM and 7 PM. Schedule changes are not accommodated during the first 90 days.
Requirements
- At least 6 months of recent contact center or call center experience in a verifiable, high-volume environment.
- Bilingual fluency in Spanish and English.
Preferred Qualifications
- Microsoft Office proficiency.
- Strong multitasking skills.
Job Responsibilities
- Provide unbiased assistance to Medicaid providers and clients with eligibility, claims, and program inquiries.
- Resolve issues promptly, courteously, and accurately.
- Document interactions clearly in online logs.
- Transfer callers to other call center units when needed.
- Meet individual performance standards and attendance requirements.
- Perform other duties as assigned by management.
Apply for This Austin Customer Service Job
If you have recent high-volume call center experience and speak Spanish and English, apply for the Bilingual Customer Service Representative position with VDart in Austin, Texas.
Frequently asked questions
Is this position remote or on-site?
This job is on-site in Austin, Texas.
What is the hourly pay for this role?
The pay is USD 22 per hour.
What kind of experience do I need to qualify?
You need at least 6 months of recent contact center or call center experience in a high-volume environment.
What languages do I need to speak for this job?
You must be bilingual in Spanish and English.
What are the working hours for this position?
You will work any 8-hour shift between 7 AM and 7 PM, with no schedule changes allowed during the first 90 days.
What will my main responsibilities be?
You will assist Medicaid providers and clients with eligibility, claims, and program questions, resolve issues promptly, document interactions, transfer calls as needed, and meet performance standards.