Bilingual Inbound Sales Agent

Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates as a multilingual call center, providing support in a wide range of languages such as English, Spanish, French, Portuguese, German, and many others. Grupo Noa International currently handles customer service calls in more than 29 countries, supporting diverse clients and markets. The organization specializes in inbound customer service, outbound lead generation, direct response campaigns, and upselling during service calls, offering team members exposure to varied sales and service scenarios.
Role Description This full-time remote role as a Bilingual Inbound Sales Agent involves handling inbound customer calls and inquiries in at least two languages, providing clear information about products and services, and guiding customers through the purchasing process. The agent will actively listen to customer needs, explain features and benefits, address questions or concerns, and recommend suitable solutions while adhering to company scripts and compliance requirements. Daily tasks include documenting call details in the CRM, processing orders, following up on leads, and meeting established sales and service targets. The role also includes upselling and cross-selling relevant products or services during calls, collaborating with team members and supervisors, and participating in ongoing training to refine product knowledge, communication, and sales techniques.
Qualifications
Strong Communication skills, including clear verbal expression, active listening, and the ability to convey complex information in a customer-friendly manner.Proven Customer Service abilities, with experience resolving issues, managing high call volumes, and maintaining a professional and empathetic demeanor.Demonstrated Sales capabilities, including consultative selling, upselling, cross-selling, and consistently meeting or exceeding performance goals.Familiarity with Insurance or similar regulated products is beneficial, with an understanding of compliance, disclosures, and accurate information sharing.Experience in Training, either receiving structured coaching or supporting peer learning, and openness to ongoing skill development.Bilingual fluency in English and at least one additional language (such as Spanish, French, Portuguese, German, or others supported by the company).Comfort working remotely with reliable internet access, strong time-management skills, and the ability to work independently and within a virtual team.Previous call center, inbound sales, or direct response experience preferred; familiarity with CRM systems and basic computer proficiency required.