Bilingual Spanish Call Center Representative in Atlanta, GA

Lorven technologies is hiring a Bilingual Spanish Call Center Representative in Atlanta, Georgia. This part-time role offers competitive pay at $18 per hour and requires fluency in both Spanish and English. Join a fast-paced team dedicated to delivering exceptional customer service and support.

Key Responsibilities

• Answer incoming customer calls and inquiries in Spanish and English.
• Provide accurate information about products and services.
• Assist customers by addressing concerns and offering effective solutions.
• Document customer interactions and update records promptly.
• Handle escalated calls professionally and empathetically.
• Collaborate with team members to enhance service quality.
• Achieve or surpass performance metrics related to call handling and customer satisfaction.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Fluency in Spanish and English is mandatory.
• Strong customer service and verbal communication skills.
• Previous call center experience is preferred.

The representative will report to the Call Center Supervisor and work closely with team members to improve customer experience and resolve complex issues. This position is ideal for candidates seeking growth opportunities within the customer service sector.