Branch Relationship Officer in Medinīpur, West Bengal

Raju Sengupta is hiring a dedicated and detail-oriented Branch Relationship Officer in Medinīpur, West Bengal, India. This full-time role is essential for building strong customer relationships, addressing banking needs, and ensuring seamless service within our financial institution.

Key Responsibilities

• Engage with customers face-to-face and via phone to assess their banking needs and offer tailored solutions.
• Resolve customer inquiries and issues promptly to maintain high satisfaction levels.
• Coordinate with internal teams to process customer requests and transactions efficiently.
• Promote bank products and services that align with customer requirements.
• Maintain accurate documentation of customer interactions for compliance and operational purposes.
• Provide training and support to new staff on customer engagement best practices.
• Gather customer feedback and contribute to service improvement initiatives.

Required and Preferred Qualifications

• Bachelor's Degree in Business Administration, Finance, or related field.
• Excellent verbal and written communication skills focused on customer service.
• Experience in customer-facing roles, preferably in banking or financial services.
• Proficiency with banking software and tools for account management.
• Minimum 2 years of experience in customer service or branch operations.

This position reports directly to the Branch Manager and involves collaboration with operations and sales departments to enhance customer experience and branch performance.