Call Centre Agent Jobs in Durban, KwaZulu-Natal

Kagiso Pelesa is hiring full-time Call Centre Agents in Durban, KwaZulu-Natal, South Africa. This on-site customer service role offers a monthly pay amount of 6500. Join a collaborative team focused on helpful, effective service and customer satisfaction.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally.
• Explain products and services clearly and provide accurate information.
• Resolve complaints efficiently, aiming to resolve issues on the first call.
• Record customer interactions and outcomes accurately.
• Work with colleagues to improve service quality and customer satisfaction.
• Attend training and development sessions.
• Meet performance targets for call volume, customer satisfaction, and resolution times.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer service experience is an advantage.
• Good problem-solving skills and a customer-focused approach.
• Basic computer skills; familiarity with call center software is helpful.
• Flexibility to work varied hours as needed.
• Previous call center experience is welcome but not required.

Team and Work Environment

Report to the Call Centre Supervisor, who will provide guidance and support for your professional development. The role involves collaborating with teammates and other departments. This position is full-time and based in Durban; it is not remote.

Compensation

Pay amount: 6500 per month. No currency was specified in the job posting.