Call Customer Service Representative – Marietta, GA
Published on CazVidat WellStar Health System
Join WellStar Health System as a full-time Call Customer Service Representative in Marietta, GA. Provide phone support and earn $40000 per year.
Salary
$40,000 per year
Location
Marietta, Georgia, United States
Employment type
Full time
Workplace
Not provided
Call Customer Service Representative – Marietta, GA
$40,000 per year
Job description
WellStar Health System is seeking a full-time Call Customer Service Representative in Marietta, Georgia. In this in-person role, you will help customers feel valued and supported by providing prompt, accurate assistance and contributing to a positive service experience.
Key Responsibilities
- Respond to customer inquiries by phone with accuracy and professionalism.
- Listen to customer concerns, offer appropriate solutions, and escalate issues when needed.
- Maintain knowledge of company products and services to provide effective support.
- Record customer interactions and transactions in the customer relationship management (CRM) system.
- Work with colleagues and teams, including sales and technical support, to resolve complex questions and complaints.
- Participate in team meetings, share insights, and suggest service process improvements.
- Follow up with customers as needed to confirm resolution and satisfaction.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong communication and customer interaction skills.
- Ability to adapt to changing situations and manage multiple priorities.
- Effective time management and patience when handling challenging calls.
- Previous customer service or related experience preferred.
Team and Work Environment
You will report to the Customer Service Manager and work in a collaborative team environment focused on communication and knowledge sharing. This position is full-time and based in Marietta, Georgia; it is not listed as remote eligible.
Compensation
The listed pay is $40000 per year.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Marietta, Georgia.
Do I need previous customer service experience to apply?
Previous customer service experience is preferred but not strictly required.
What is the salary for this Call Customer Service Representative role?
The salary for this position is USD 40,000 per year.
Will I be working remotely or on-site?
This is an on-site position located in Marietta, GA.
What kind of tasks will I be responsible for daily?
You will respond to customer inquiries by phone, document interactions in the CRM, collaborate with team members, and follow up to ensure customer satisfaction.
What qualifications do I need to be eligible for this job?
You need at least a high school diploma or equivalent and strong verbal communication skills focused on customer interaction.