Call Customer Service Representative

Join WellStar Health System, a leading healthcare provider committed to exceptional patient care and community wellness in Marietta, Georgia. We're looking for a dedicated Call Customer Service Representative to become a vital part of our team. This full-time, on-site role offers a competitive salary of $40,000 per year, comprehensive health insurance, paid time off, and a retirement plan. If you have a passion for helping others and want to grow your career in a supportive environment, this opportunity is for you. At WellStar, we prioritize professional development and work-life balance, ensuring you have the tools and support to advance your career. As a customer service representative, you’ll be the voice of our organization, providing timely, accurate support to our clients and contributing to our positive reputation in the healthcare industry. Key Responsibilities Respond promptly and accurately to customer inquiries via phone, maintaining a high standard of service quality and professionalism. Listen actively to customer concerns and provide effective solutions or escalate issues to the appropriate department. Maintain comprehensive knowledge of WellStar’s products and services to offer accurate information and support. Document all interactions and transactions thoroughly in the CRM system to ensure clear communication and follow-up. Collaborate closely with sales, technical support, and other teams to resolve complex customer issues efficiently. Participate actively in team meetings to share insights and suggest improvements to enhance service delivery. Follow up with customers as needed to confirm issue resolution and satisfaction, contributing to customer retention. What We're Looking For Required: High school diploma or equivalent education. Strong verbal communication skills focused on customer interaction and empathy. Ability to adapt quickly to changing priorities and multitask effectively. Excellent time management and patience, especially during challenging calls. Preferred: Previous experience in customer service or related roles, preferably in healthcare or call center environments. Familiarity with CRM systems and basic computer proficiency. Demonstrated problem-solving skills and a proactive attitude toward learning. What We Offer Comprehensive health insurance including medical, dental, and vision coverage. Paid time off to support your work-life balance and personal needs. Retirement plan with company matching to help you plan for the future. Career development opportunities including training programs and advancement paths within WellStar Health System. Supportive team environment fostering collaboration and continuous improvement. Frequently Asked Questions Is this position remote? No, this role is on-site at our Marietta, Georgia location. What is the typical schedule? This is a full-time position with standard business hours, Monday through Friday. Do I need prior healthcare experience? While preferred, prior healthcare experience is not required; customer service experience is highly valued. What tools will I use? You will use a customer relationship management (CRM) system and standard office software to manage customer interactions. Are there opportunities for advancement? Yes, WellStar encourages career growth with training and promotion opportunities within the company. How soon can I apply? We encourage you to apply today to join a growing team committed to excellence in customer service. For more information about customer service careers in healthcare, visit the U.S. Bureau of Labor Statistics . Explore related roles like Consumer Service Specialist positions in Atlanta or Bilingual Customer Service Representative roles in Pittsburgh to expand your career options. Ready to make a difference? Apply today to join WellStar Health System as a Call Customer Service Representative in Marietta, Georgia. Take the next step in your career with us!