Call Customer Service Representative in Marietta, GA

WellStar Health System is seeking a dedicated Call Customer Service Representative to join our team in Marietta, Georgia. This full-time role focuses on delivering exceptional phone-based customer service, ensuring our clients feel valued and supported. Key Responsibilities Respond promptly and accurately to customer inquiries via phone, providing high-quality service. Listen actively to customer concerns and offer appropriate solutions or escalate when necessary. Maintain comprehensive knowledge of WellStar Health System products and services to assist customers effectively. Document all customer interactions and transactions accurately in the CRM system. Collaborate with team members to resolve complex customer issues and complaints efficiently. Participate in team meetings to share insights and recommend service process improvements. Follow up with customers to ensure complete resolution and satisfaction. Required and Preferred Qualifications High school diploma or equivalent is required. Excellent communication skills with a strong focus on customer interaction. Ability to adapt to changing environments and manage multiple priorities effectively. Strong time management skills and patience during challenging calls. Previous customer service experience is preferred. As part of WellStar Health System’s customer service team, you will report directly to the Customer Service Manager and work collaboratively with sales and technical support teams to provide a seamless customer experience. We pride ourselves on fostering a supportive and professional work environment. Location: Marietta, Georgia, United States Job Type: Full-time, on-site Salary: $40,000 per year