Client Technical Support Engineer - São Paulo, Brazil
Published on CazVidat Flexscale
Apply for the Client Technical Support Engineer role at Flexscale in São Paulo. Remote, full-time, 1-3 years experience required. Join a tech-forward startup to
Salary
$0 por año
Location
BR
Employment type
Full time
Workplace
Remote
Client Technical Support Engineer - São Paulo, Brazil
$0 por año
Job description
Internal Job Title: Client Technical Support Engineer Employment Type: Full Time Hours per Week: 40 Job Level: Mid-Senior Level About Flexscale Flexscale is partnering with a fast-growing, VC-backed startup based in San Francisco that is revolutionizing access control systems for modern buildings. Their award-winning platform replaces traditional key card systems with a seamless, touchless entry experience combining facial recognition, mobile access, and PIN-based unlocking for residential and commercial properties. Who You Are We seek a motivated, self-driven Client Technical Support Engineer with 1–3 years of experience in customer support. This remote role requires you to be located in the Eastern Time Zone. You must be patient, technically savvy, committed to customer success, and an excellent communicator. Key Responsibilities Serve as the first point of contact for Installers, Admins, and Users needing support during EST and Central time zones. Respond promptly to support requests to meet client SLAs. Create and maintain policies, procedures, training manuals, and support resources. Advocate for customers and identify opportunities to improve the client experience continuously. Track and report trends in client requests and product performance to Product, Engineering, and Partnerships teams. Collaborate with operations and support teams to monitor and analyze trends. Build strong relationships with accounts to ensure success and generate referrals and case studies. Qualifications 1–3 years of experience in client technical support or related customer service roles. Strong technical aptitude and troubleshooting skills. Excellent verbal and written communication skills. Ability to work independently and manage multiple priorities. Located in the Eastern Time Zone (remote position). Why Join Us? Join a dynamic team shaping the future of building access control with cutting-edge technology. Enjoy a fully remote role with a supportive environment focused on innovation and customer success.
Frequently asked questions
Is this position remote or on-site?
This role is remote but you need to work from São Paulo, Brazil, aligned with Eastern Time Zone hours.
What kind of experience do I need to apply?
You should have 1 to 3 years of client support experience in a technical environment.
What will my main responsibilities be?
You will act as the primary contact for installers, admins, and users needing support during EST and Central time zones, respond to support requests, create support resources, and collaborate with teams to improve client experience.
What skills are important for this job?
Strong problem-solving skills, technical aptitude, excellent English communication skills, and a customer-oriented mindset are key for this role.
What are the working hours for this position?
You need to work 40 hours per week aligned with Eastern Time Zone hours.