Client Technical Support Engineer - São Paulo, Brazil
Published on CazVidat Flexscale
Join Flexscale as a Client Technical Support Engineer in São Paulo. Provide expert remote support for cutting-edge access control systems. Apply now!
Salary
Not provided
Location
Brazil
Employment type
Full time
Workplace
Remote
Client Technical Support Engineer - São Paulo, Brazil
Brazil
Job description
Internal Job Title: Client Technical Support Engineer
Type of Employment: Full Time
Desired No. of Hours per Week: 40
Job Level: Mid-Senior Level
Who We Are
Flexscale partners with a fast-growing, VC-backed startup based in San Francisco that is revolutionizing access control systems for modern buildings. Their award-winning platform replaces traditional key card systems with a seamless, touchless entry experience that integrates access control and video intercom. Leveraging facial recognition, mobile access, and PIN-based unlocking, they enhance convenience and security for residential and commercial properties.
Who You Are
We seek a motivated and self-driven Client Technical Support Engineer with 1–3 years of customer support experience. This remote role requires you to be located in the Eastern Time Zone. Success in this role demands patience, strong technical aptitude, excellent communication skills, and a commitment to customer success.
What You’ll Do
- Serve as the first point of contact for Installers, Admins, and Users needing support across EST and Central time zones.
- Respond promptly to support requests to meet client Service Level Agreements (SLAs).
- Create and maintain policies, procedures, training manuals, and support resources.
- Advocate for customers and identify opportunities to improve the client experience continuously.
- Track and share trends in client requests and product performance with Product, Engineering, and Partnerships teams to drive improvements.
- Collaborate with operations and support teams to monitor and report on trends.
- Build strong relationships with accounts to ensure success and generate referrals and case studies.
What We’re Looking For
- 1–3 years of client support experience, preferably in a technical environment.
- Strong problem-solving skills and technical aptitude.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Located in the Eastern Time Zone (remote).
Frequently asked questions
Is this position remote or on-site?
This role is remote but you need to work from São Paulo, Brazil, aligned with Eastern Time Zone hours.
What kind of experience do I need to apply?
You should have 1 to 3 years of client support experience in a technical environment.
What will my main responsibilities be?
You will act as the primary contact for installers, admins, and users needing support during EST and Central time zones, respond to support requests, create support resources, and collaborate with teams to improve client experience.
What skills are important for this job?
Strong problem-solving skills, technical aptitude, excellent English communication skills, and a customer-oriented mindset are key for this role.
What are the working hours for this position?
You need to work 40 hours per week aligned with Eastern Time Zone hours.