Client Technical Support Engineer – São Paulo, Brazil
Published on CazVidat Flexscale
Apply for a remote Client Technical Support Engineer role with Flexscale. Support access control customers, improve service processes, and work full time.
Salary
Not provided
Location
Brazil
Employment type
Full time
Workplace
Remote
Client Technical Support Engineer – São Paulo, Brazil
Brazil
Job description
Client Technical Support Engineer
Company: Flexscale
Location: São Paulo, São Paulo, Brazil
Employment: Full time, 40 hours per week
Level: Mid-senior
Work arrangement: Remote
About the opportunity
Flexscale is recruiting for a fast-growing, venture-backed startup based in San Francisco that is building next-generation access control systems for modern buildings. Its award-winning platform combines access control and video intercom, offering touchless entry through facial recognition, mobile access, and PIN-based unlock for residential and commercial properties.
About you
You have 1–3 years of customer or client support experience and bring patience, technical confidence, strong communication skills, and a commitment to customer success. This remote role requires work coverage aligned with Eastern Time and support for customers in Eastern and Central time zones. The source posting also specifies that the candidate must be located in the Eastern Time Zone; confirm location eligibility before applying, as the listed job location is São Paulo, Brazil.
What you’ll do
- Provide first-line technical support to installers, administrators, and end users.
- Respond promptly to support requests and work toward client service-level agreements.
- Create and maintain support policies, procedures, training manuals, and customer resources.
- Advocate for customers and identify opportunities to improve their experience.
- Share client request and product performance trends with Product, Engineering, and Partnerships teams.
- Collaborate with operations and support teams to monitor and report trends.
- Build strong account relationships that support customer success, referrals, and case studies.
What we’re looking for
- 1–3 years of experience in customer or client support.
- Strong written and verbal communication skills.
- A patient, customer-focused approach and self-directed work style.
- Technical aptitude and the ability to communicate clearly with varied users.
- Availability to support customers during Eastern and Central time-zone coverage.
Role details
This is a full-time remote position with a target schedule of 40 hours per week. Compensation was not provided in the source posting.
Explore related customer support roles
- Client Contact Specialist
- Remote Customer Service
- Customer Service
Frequently asked questions
Is this position remote or on-site?
This role is remote but you need to work from São Paulo, Brazil, aligned with Eastern Time Zone hours.
What kind of experience do I need to apply?
You should have 1 to 3 years of client support experience in a technical environment.
What will my main responsibilities be?
You will act as the primary contact for installers, admins, and users needing support during EST and Central time zones, respond to support requests, create support resources, and collaborate with teams to improve client experience.
What skills are important for this job?
Strong problem-solving skills, technical aptitude, excellent English communication skills, and a customer-oriented mindset are key for this role.
What are the working hours for this position?
You need to work 40 hours per week aligned with Eastern Time Zone hours.