Contact Center Sales and Service Advisor - Huntsville, AL
Published on CazVidat Employer
Explore a full-time phone sales and service advisor role in Huntsville, AL. Support USCCA members with account questions, purchases, and retention.
Salary
Not provided
Location
Huntsville, Alabama, United States
Employment type
Full time
Workplace
Not provided
Contact Center Sales and Service Advisor - Huntsville, AL
Huntsville, Alabama, United States
Job description
Join a mission-driven team as a Contact Center Sales and Service Advisor in Huntsville, Alabama. Delta Defense, LLC provides marketing, operations, and customer service for the U.S. Concealed Carry Association (USCCA), helping responsible Americans protect themselves and their families.
About the role
Advisors deliver a helpful, personalized experience to USCCA members and prospective members. You will handle primarily inbound phone contacts and make outbound calls to welcome and support members. Through thoughtful conversations, you will explain membership benefits, identify customer needs, and discuss suitable product and membership options.
Key responsibilities
- Provide friendly, high-quality phone service to members and prospects.
- Answer questions and help update account information and process payments.
- Discuss and process membership and product purchases using needs-based sales.
- Support member retention and build trust through relevant, informed conversations.
- Help customers understand options that may increase the value of their membership.
What to expect
This full-time position is based in Huntsville, Alabama. The posting describes the role as remote optional, while the supplied listing marks it as not remote eligible; confirm work-location details during the application process. Candidates should watch their email after applying for next steps, including two online assessments.
Applicants should believe in the Second Amendment, support the right to armed self-defense, and connect with the USCCA’s mission. The organization describes its culture as supportive and team-oriented and notes recognition among Newsweek’s Top 100 America’s Most Loved Workplaces.
About the organization
Delta Defense, LLC provides marketing, operations, and customer service for USCCA. Learn more about USCCA at usconcealedcarry.com.
Frequently asked questions
Is this position remote or on-site?
This is a full-time position based in Huntsville, Alabama, and it offers a remote option.
What kind of training will I receive?
You will get 8 weeks of paid, virtual training including licensing preparation.
What will my main responsibilities be?
You will engage in authentic conversations with USCCA members and prospects, providing expert guidance on memberships and products that enhance their safety and peace of mind.
What type of work environment can I expect?
You will be part of a supportive team environment recognized nationally as one of Newsweek’s Top 100 America’s Most Loved Workplaces.