Contact Center Specialist Job in Zapopan, Jalisco, Mexico

RICARDO is hiring a dedicated Contact Center Specialist in Zapopan, Jalisco, Mexico. Join our full-time team and enhance customer satisfaction through expert communication and problem-solving skills.

Key Responsibilities

• Manage inbound and outbound customer calls with professionalism and efficiency.
• Provide accurate information and resolve inquiries while multitasking across multiple computer systems.
• Record all customer interactions in the CRM system and update records as needed.
• Work collaboratively with team members to resolve customer issues following company policies.
• Analyze customer feedback trends and suggest improvements to processes and services.
• Attend training sessions to stay informed on products, services, and best practices.
• Achieve performance targets and contribute to team success.

Required and Preferred Qualifications

• Completed college degree is mandatory.
• Excellent verbal and written communication skills in English and Spanish.
• Strong multitasking abilities and proficiency navigating multiple computer systems.
• Customer-focused with a proactive approach to problem-solving.
• Previous contact center or customer service experience is preferred but not required.

This role reports to the Contact Center Manager and involves collaboration with other departments to deliver comprehensive customer care. Grow your skills and career with RICARDO in a supportive team environment.

Salary: 19500 MXN per month