CRM Configuration VeevaSalesforce Life Sciences

Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)Location: Remote (EST time)Duration: Long term

OverviewThe Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft). This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standard
s.
Key ResponsibilitiesLead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, ComplianceWire, and AgileLoftTranslate business requirements into scalable configuration solutions supporting commercial, field medical, MLR review, QA, and patient services workflowsConfigure objects, workflows, validation rules, security models, and integrations within regulated environmentsPartner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizationEnsure compliance with GxP, 21 CFR Part 11, and data governance standardsSupport release management, deployments, and environment coordination across dev/test/prodPerform impact assessments and root cause analysis for production issues and system changesCollaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream reportingDevelop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ support)Mentor junior resources and contribute to best practices within managed services delivery mod
els
Required Qualifications6+ years of experience in life sciences systems configuration or CRM/platform administrationHands-on expertise with Salesforce and/or Veeva (CRM, Vault, PromoMats, MedComms)Experience supporting regulated environments (GxP, validation, audit readiness)Strong knowledge of configuration best practices (no/low-code) vs. customizationExperience with MLR processes and workflows, commercial operations, or patient services systemsFamiliarity with integration patterns (APIs, middleware) and data flowsProven ability to work in onshore/nearshore delivery models and client-facing environm
ents
Preferred QualificationsSalesforce certifications (Admin, Advanced Admin, Platform App Builder) or Veeva certificationsExperience with Compliance Wire, Agile Loft, or similar QA/training platformsExposure to data platforms (Snowflake, Databricks) and reporting tools (Power BI, Tableau)Knowledge of Agile/Scrum delivery models and DevOps toolsPrior experience in a consulting or managed services
role
Key SkillsPlatform configuration & administrationUnderstanding of the different stakeholders in a life science organization, and the ability to communicate with each in contextRequirements translation & solution designRegulatory compliance (GxP, 21 CFR Part 11)Stakeholder engagementRelease & change managementIssue troubleshooting & root cause an
alysis
Work ModelOnshore/Nearshore delivery with close alignment to US-based stakeholdersParticipation in overlapping time zones (EST/CST preferred)Hybrid or remote depending on client eng
agement