Customer Care Associate in Austin, TX

Join a customer service team in Austin, TX, as a Customer Care Associate. This contract position offers an hourly wage of $15.00 to $19.00, depending on experience. You will support customers across phone, email, and chat while helping strengthen customer satisfaction and loyalty. The role reports to the Customer Service Manager and works closely with cross-functional teams.

Key Responsibilities

• Provide responsive, personalized customer support by phone, email, and chat.
• Handle customer questions, complaints, and requests with professionalism and empathy.
• Accurately document interactions and maintain customer records in the customer management system.
• Partner with other departments to resolve customer issues and improve service delivery.
• Share best practices and knowledge to help train new team members.
• Identify trends in customer feedback and report insights to management.
• Participate in team meetings and contribute to customer service strategies.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Previous customer service or related experience preferred.
• Proficiency with standard office software and customer management systems.
• Ability to work collaboratively in a team environment.
• Strong problem-solving skills and a customer-first mindset.

Work Environment

This on-site contract role is based in Austin, Texas. You will join a supportive team that values collaboration and open communication.