Customer Care Associate in Austin, TX

Join a customer service team in Austin, TX, as a Customer Care Associate. This contract role supports customers in a fast-paced environment and helps strengthen customer satisfaction and loyalty. The stated pay is $15.00 to $19.00 per hour, depending on experience.

Key Responsibilities

• Provide responsive, personalized support by phone, email, and chat.
• Handle customer questions, complaints, and requests with professionalism and empathy.
• Document interactions accurately and update customer management system records.
• Coordinate with other departments to resolve issues and improve service delivery.
• Share knowledge and best practices when assisting with new team member training.
• Identify trends in customer feedback and share insights with management.
• Participate in team meetings and contribute to customer service strategies.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Customer service or related experience preferred.
• Proficiency with standard office software and customer management systems.
• Ability to work collaboratively in a team environment.
• Problem-solving skills and a customer-first mindset.

Work Environment

Work with a supportive, collaborative team and report to the Customer Service Manager. This position is based in Austin, Texas, and is not remote-eligible.