Is this position remote or on-site?

This Customer Care Associate role is based in Austin, TX and is not remote; you will work on-site in the Austin office.

What kind of employment contract is this?

This is a contract position, so you will be hired as a contractor rather than a full-time employee.

What are the main responsibilities of this job?

You will respond to customer inquiries via phone, email, and chat, resolve issues or escalate them, maintain CRM records, educate customers on products, and collaborate with team members to improve service.

What qualifications do I need to apply?

You need at least a high school diploma or equivalent, good communication skills, and proficiency with CRM software; prior customer service experience is preferred but not required.

Will I need to work evenings or weekends?

Yes, the job requires the ability to work flexible hours, including evenings and weekends.

Customer Care Associate – Austin, TX

Published on CazVidat Infote

Join Infote as a contract Customer Care Associate in Austin, TX. Support customers by phone, email, and chat while helping improve service quality.

Verified by CazVidlast yearOpen until: Dec 5, 2026

Apply now

Salary

Not provided

Location

Austin, Texas, United States

Employment type

Contract

Workplace

Not provided

Customer Care Associate – Austin, TX

Austin, Texas, United States

Apply now

Job description

Infote is hiring a Customer Care Associate for a contract position in Austin, Texas. In this on-site role, you will help deliver excellent customer experiences and contribute to customer satisfaction and loyalty.

Key Responsibilities

Respond promptly to customer inquiries by phone, email, and chat.
Resolve customer concerns and escalate issues to the appropriate departments when needed.
Record customer interactions accurately in the CRM system.
Explain product features and benefits so customers can get the most value.
Work with teammates to share insights and improve service quality.
Attend training on product updates and service enhancements.
Identify trends in customer feedback and contribute to process improvements.

Required and Preferred Qualifications

High school diploma or equivalent required.
Excellent verbal and written communication skills.
Customer service experience preferred but not required.
Proficiency with customer relationship management (CRM) software.
Strong problem-solving skills and attention to detail.
Flexibility to work evenings and weekends as needed.

Work Environment

You will work in Infote's Austin office, report to the Customer Care Team Lead, and collaborate with colleagues across departments. The team values open communication, mutual respect, and continuous improvement.

Employment Details

Company: Infote
Job type: Contract
Location: Austin, TX, USA
Work arrangement: On-site; not remote eligible

Frequently asked questions

Is this position remote or on-site?
This Customer Care Associate role is based in Austin, TX and is not remote; you will work on-site in the Austin office.
What kind of employment contract is this?
This is a contract position, so you will be hired as a contractor rather than a full-time employee.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, and chat, resolve issues or escalate them, maintain CRM records, educate customers on products, and collaborate with team members to improve service.
What qualifications do I need to apply?
You need at least a high school diploma or equivalent, good communication skills, and proficiency with CRM software; prior customer service experience is preferred but not required.
Will I need to work evenings or weekends?
Yes, the job requires the ability to work flexible hours, including evenings and weekends.