Customer Care Associate – Austin, TX
Published on CazVidat Infote
Join Infote as a contract Customer Care Associate in Austin, TX. Support customers by phone, email, and chat while helping improve service quality.
Salary
Not provided
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Customer Care Associate – Austin, TX
Austin, Texas, United States
Job description
Infote is hiring a dedicated Customer Care Associate for a contract position in Austin, Texas. In this on-site role, you’ll help deliver responsive, reliable customer support and contribute to customer satisfaction and loyalty. You’ll report to the Customer Care Team Lead and work with colleagues across departments in a collaborative, supportive environment.
Key Responsibilities
- Respond promptly to customer inquiries by phone, email, and chat.
- Resolve customer concerns and escalate issues to the appropriate departments when needed.
- Record customer interactions accurately in the CRM system.
- Explain product features and benefits so customers can get the most value.
- Share insights and service strategies with teammates to improve support quality.
- Attend training to stay current on product updates and service enhancements.
- Identify patterns in customer feedback and contribute to process improvements.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Customer service experience preferred; not required.
- Proficiency with customer relationship management (CRM) software.
- Strong problem-solving skills and attention to detail.
- Flexibility to work evenings or weekends as needed.
Work Environment
This is a contract, on-site position based in Austin, TX. Infote’s office promotes open communication, mutual respect, and collaboration. The role may require flexible scheduling, including evenings and weekends.
Frequently asked questions
Is this position remote or on-site?
This Customer Care Associate role is based in Austin, TX and is not remote; you will work on-site in the Austin office.
What kind of employment contract is this?
This is a contract position, so you will be hired as a contractor rather than a full-time employee.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, and chat, resolve issues or escalate them, maintain CRM records, educate customers on products, and collaborate with team members to improve service.
What qualifications do I need to apply?
You need at least a high school diploma or equivalent, good communication skills, and proficiency with CRM software; prior customer service experience is preferred but not required.
Will I need to work evenings or weekends?
Yes, the job requires the ability to work flexible hours, including evenings and weekends.