Customer Care Associate Contractor in Austin, TX
Published on CazVidat Infote
Join Infote as a Customer Care Associate contractor in Austin, TX. Provide excellent service, resolve inquiries, and enhance customer satisfaction.
Salary
$15 - $19 per year
Location
Austin, Texas, United States
Employment type
Contract
Workplace
Not provided
Customer Care Associate Contractor in Austin, TX
$15 - $19 per year
Job description
Infote is hiring a dedicated Customer Care Associate contractor in Austin, TX. Join our growing team focused on delivering exceptional customer experiences in a collaborative and innovative environment. Key Responsibilities Respond promptly and effectively to customer inquiries via phone, email, and chat. Resolve customer issues and escalate when necessary. Maintain detailed records of customer interactions using CRM software. Educate customers on product features and benefits. Collaborate with team members to improve service quality. Participate in training sessions to stay current on product updates. Identify customer feedback trends and suggest process improvements. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills. Customer service experience preferred but not required. Proficient in CRM software. Strong problem-solving skills and attention to detail. Flexible availability including evenings and weekends. Work onsite at our vibrant Austin office with a supportive team culture that values open communication and innovation. Report to the Customer Care Team Lead and collaborate across departments to enhance the customer journey.
Frequently asked questions
Is this position remote or on-site?
This Customer Care Associate role is based in Austin, TX and is not remote; you will work on-site in the Austin office.
What kind of employment contract is this?
This is a contract position, so you will be hired as a contractor rather than a full-time employee.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, and chat, resolve issues or escalate them, maintain CRM records, educate customers on products, and collaborate with team members to improve service.
What qualifications do I need to apply?
You need at least a high school diploma or equivalent, good communication skills, and proficiency with CRM software; prior customer service experience is preferred but not required.
What is the salary for this position?
The compensation is $19 per year as stated in the job posting.
Will I need to work evenings or weekends?
Yes, the job requires the ability to work flexible hours, including evenings and weekends.