Customer Care Executive Job in Indore, Madhya Pradesh
Published on CazVidat Charisma Organisation
Apply for Customer Care Executive at Charisma Organisation in Indore. Full-time role with 30,000 INR/month salary. Enhance customer satisfaction and support.
Salary
₹30,000 per month
Location
Indore, Madhya Pradesh, IN
Employment type
Full time
Workplace
Not provided
Customer Care Executive Job in Indore, Madhya Pradesh
₹30,000 per month
Job description
Charisma Organisation is hiring a dedicated Customer Care Executive to join our team in Indore, Madhya Pradesh, India. This full-time role is essential in delivering exceptional customer service and enhancing overall customer satisfaction. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat channels. Provide accurate product information, assist with order processing, and resolve customer issues efficiently. Maintain up-to-date knowledge of company products and services to support customers effectively. Document all customer interactions accurately in the CRM system to ensure consistency. Identify and suggest opportunities for upselling and cross-selling additional products and services. Collaborate with internal teams to resolve complex customer concerns and improve service processes. Monitor customer feedback and escalate unresolved issues to management for timely resolution. Required and Preferred Qualifications Bachelor's Degree in any relevant field. Excellent verbal and written communication skills. Strong customer focus with empathy and problem-solving abilities. Proficiency in CRM software and related customer service tools. 1-3 years of experience in customer service or support roles preferred. Knowledge of customer service metrics and performance indicators is a plus. Reporting directly to the Customer Care Manager, you will work closely with sales and technical support teams to ensure seamless customer experiences. Join Charisma Organisation and contribute to building lasting customer loyalty in a supportive and collaborative environment.
Frequently asked questions
Is this job remote or on-site?
This role is based in Indore, Madhya Pradesh and is not eligible for remote work.
What is the monthly salary for this position?
The salary for this Customer Care Executive role is INR 30,000 per month.
What kind of experience do I need to apply?
You should have 1-3 years of experience in customer service or support roles, and knowledge of customer service metrics is advantageous.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, and chat, assist with order processing, resolve issues, maintain product knowledge, and record interactions in the CRM system.
What qualifications do I need for this role?
A Bachelor's Degree in any relevant field is required, along with excellent communication skills and proficiency in CRM software.
Who will I report to and collaborate with?
You will report directly to the Customer Care Manager and work closely with sales and technical support departments.