Customer Care Executive – Indore, Madhya Pradesh
Published on CazVidat Charisma organisation
Join Charisma organisation as a Customer Care Executive in Indore. Full-time, on-site role handling customer inquiries, orders, and issue resolution.
Salary
₹30,000 per month
Location
Indore, Madhya Pradesh, India
Employment type
Full time
Workplace
Not provided
Customer Care Executive – Indore, Madhya Pradesh
₹30,000 per month
Job description
Charisma organisation is hiring a full-time Customer Care Executive in Indore, Madhya Pradesh, India. In this customer support role, you will help customers find solutions, provide accurate product and service information, and contribute to a high-quality customer experience.
Key Responsibilities
- Respond promptly to customer inquiries by phone, email, and chat.
- Assist with product information, order processing, and issue resolution.
- Maintain current knowledge of company products and services.
- Record customer interactions accurately in the CRM system.
- Identify suitable opportunities to recommend additional products or services.
- Work with colleagues and teams such as sales and technical support to resolve complex issues and improve processes.
- Monitor customer feedback and escalate issues to management when appropriate.
Required and Preferred Qualifications
- Bachelor’s degree in a relevant field.
- Strong verbal and written communication skills.
- A customer-focused approach, empathy, and the ability to provide effective solutions.
- Proficiency with CRM software and relevant tools.
- One to three years of customer service or support experience preferred.
- Familiarity with customer service metrics and performance indicators is a plus.
Work Environment and Compensation
This is a full-time, on-site position in Indore. You will report to the Customer Care Manager and collaborate with other departments. The stated pay is 30000 per month.
Frequently asked questions
Is this job remote or on-site?
This role is based in Indore, Madhya Pradesh and is not eligible for remote work.
What is the monthly salary for this position?
The salary for this Customer Care Executive role is INR 30,000 per month.
What kind of experience do I need to apply?
You should have 1-3 years of experience in customer service or support roles, and knowledge of customer service metrics is advantageous.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, and chat, assist with order processing, resolve issues, maintain product knowledge, and record interactions in the CRM system.
What qualifications do I need for this role?
A Bachelor's Degree in any relevant field is required, along with excellent communication skills and proficiency in CRM software.
Who will I report to and collaborate with?
You will report directly to the Customer Care Manager and work closely with sales and technical support departments.