Customer Care Representative – Houston, TX
Published on CazVidat Davila Homes
Join Davila Homes as a part-time Customer Care Representative in Houston, TX. Support customers by phone, email, and chat. USD $2,000 paid twice a month.
Salary
Not provided
Location
Houston, Texas, United States
Employment type
Part time
Workplace
Not provided
Customer Care Representative – Houston, TX
Houston, Texas, United States
Job description
Davila Homes is hiring a part-time Customer Care Representative in Houston, Texas. In this customer service role, you will respond to client inquiries, help resolve issues, and support a positive customer experience. The stated compensation is USD $2,000, paid twice a month.
Key Responsibilities
- Respond promptly to customer inquiries by phone, email, and chat.
- Provide product information, order updates, and troubleshooting assistance.
- Document customer interactions and maintain accurate system records.
- Share customer trends and suggestions for improving processes.
- Work with teammates and other departments to resolve complex issues.
- Follow up to confirm customers’ concerns have been resolved.
- Participate in training to strengthen customer service skills.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Customer service experience preferred; not required.
- Proficiency with customer support software tools.
Team and Reporting
You will work collaboratively with the customer experience team and report to the Customer Care Supervisor, who provides guidance and oversight. The role may also involve coordinating with other departments to support a seamless customer experience.
Position Details
- Company: Davila Homes
- Location: Houston, Texas, United States
- Employment: Part-time
- Work arrangement: On-site; not remote eligible
- Compensation: USD $2,000, paid twice a month