Customer Service and Order Management Specialist – Buffalo, NY
Published on CazVidat tremendous
Join tremendous as a remote Customer Service and Order Management Specialist in Buffalo, NY. Full-time role pays $70,000 per year; training is provided.
Salary
$70,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service and Order Management Specialist – Buffalo, NY
$70,000 per year
Job description
Employer: tremendous
Location: Buffalo, New York, United States (remote; U.S.-based team)
Job type: Full-time
Pay: $70,000 per year
tremendous is seeking a passionate, detail-oriented Customer Service and Order Management Specialist to support customers and manage orders on a full-time remote team in the United States. You will help deliver a positive customer experience through friendly communication, accurate order processing, and effective follow-up. Customer service experience is not required; training is provided before you start.
Responsibilities
- Respond to customer inquiries through app communication channels with timely, friendly service.
- Process orders accurately and efficiently, checking details to help prevent errors.
- Stay informed about company products and services to assist customers effectively.
- Collaborate with team members to resolve complex customer issues and improve service quality.
- Monitor order status and promptly update customers about their purchases.
- Record customer interactions and transactions in the customer management system to support follow-up.
- Identify opportunities to improve order management processes and efficiency.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent time management and organizational skills.
- Customer-focused approach and commitment to excellent service.
- Attention to detail, especially with order processing and data entry.
- Ability to adapt in a fast-paced environment.
- Customer service experience is welcome but not required; training is provided.
Work Environment
Join a collaborative team that values communication, teamwork, and individual contributions. This position is remote and intended for a worker based in the United States.
Related Customer Service Jobs
- Customer Service Representative
- Remote-Eligible Customer Service Representative
- Customer Service Representative
Frequently asked questions
Is this position fully remote or do I need to be in Buffalo, NY?
This is a fully remote position, and you can work from anywhere in the U.S., including Buffalo, New York.
What will my main responsibilities be as a Customer Service and Order Management Specialist?
You will be responsible for enhancing customer satisfaction through precise order management and providing outstanding customer service.
Is this a full-time position?
Yes, this is a full-time role.
What kind of work environment can I expect?
You will be joining a supportive and collaborative environment focused on excellence in customer experience.