Remote Customer Service and Order Management Specialist – Buffalo, NY
Published on CazVidat tremendous
Join tremendous as a remote Customer Service and Order Management Specialist in Buffalo, NY. Full-time role offering $70,000 per year and training.
Salary
$70,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Remote Customer Service and Order Management Specialist – Buffalo, NY
$70,000 per year
Job description
Join tremendous as a full-time, remote Customer Service and Order Management Specialist based in Buffalo, New York. In this role, you’ll help customers, manage orders, and support a smooth purchasing experience. The position offers an annual salary of $70,000 per year.
Responsibilities
- Respond to customer inquiries through app communication channels with timely, friendly service.
- Process orders accurately and efficiently, checking details to minimize errors.
- Maintain current knowledge of company products and services to assist customers effectively.
- Collaborate with team members to resolve complex issues and improve service quality.
- Monitor order status and promptly update customers about their purchases.
- Record customer interactions and transactions in the customer management system to support follow-up.
- Identify opportunities to improve order management processes and efficiency.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent time management and organizational skills.
- Customer-focused approach and commitment to excellent service.
- Attention to detail, particularly when processing orders and entering data.
- Ability to adapt in a fast-paced environment.
- Customer service experience is not required; training is provided before you start.
Work Environment
Work remotely from the United States as part of a collaborative team focused on communication and teamwork. You will report to the Customer Service team lead.
About tremendous
tremendous values a supportive work environment and recognizes individual contributions. In this role, your work will help strengthen customer satisfaction and support business growth.
Frequently asked questions
Is this position fully remote or do I need to be in Buffalo, NY?
This is a fully remote position, and you can work from anywhere in the U.S., including Buffalo, New York.
What will my main responsibilities be as a Customer Service and Order Management Specialist?
You will be responsible for enhancing customer satisfaction through precise order management and providing outstanding customer service.
Is this a full-time position?
Yes, this is a full-time role.
What kind of work environment can I expect?
You will be joining a supportive and collaborative environment focused on excellence in customer experience.