Customer Service Representative
Published on CazVidat Employer
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative
United States
Job description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Fully remote - work from anywhere in United States
Frequently asked questions
Is this job fully remote or do I need to be in Brandon, Florida?
This is a full-time role based in Brandon, Florida, but it offers remote work flexibility.
What kind of experience do I need for this customer service position?
You should have experience working with computers and customer service software, along with strong communication and problem-solving skills.
What are the main responsibilities for this role?
You will handle customer inquiries and complaints across phone, email, chat, and other platforms, process orders and modifications, escalate issues when needed, and keep accurate records of interactions.
Do I need a special internet setup to work remotely?
Yes, a reliable internet connection is required to perform this remote customer service job effectively.
What skills are important to succeed in this role?
Being able to stay calm and composed under pressure, especially when dealing with frustrated customers, is important, along with strong communication skills.