Customer Service Representative in Brandon, Florida
Published on CazVidat Employer
Explore a full-time, remote-eligible customer service representative job in Brandon, Florida. Handle customer queries, orders, modifications, and complaints.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative in Brandon, Florida
United States
Job description
We are hiring a full-time Customer Service Representative in Brandon, Florida. This role is remote-eligible and focuses on responding to customer questions and complaints, processing orders and modifications, and escalating concerns through multiple communication channels.
Responsibilities
- Manage customer inquiries and complaints across multiple communication channels.
- Process customer orders and requested modifications accurately.
- Escalate complaints and unresolved issues to the appropriate teams.
- Communicate professionally and remain calm when customers are frustrated.
Qualifications
- Experience working with computers.
- Ability to stay composed and helpful when handling challenging customer interactions.
- Strong communication and customer support skills.
Job Details
- Job title: Customer Service Representative
- Location: Brandon, Florida, United States
- Schedule: Full-time
- Remote eligibility: Remote-eligible
Frequently asked questions
Is this job fully remote or do I need to be in Brandon, Florida?
This is a full-time role based in Brandon, Florida, but it offers remote work flexibility.
What kind of experience do I need for this customer service position?
You should have experience working with computers and customer service software, along with strong communication and problem-solving skills.
What are the main responsibilities for this role?
You will handle customer inquiries and complaints across phone, email, chat, and other platforms, process orders and modifications, escalate issues when needed, and keep accurate records of interactions.
Do I need a special internet setup to work remotely?
Yes, a reliable internet connection is required to perform this remote customer service job effectively.
What skills are important to succeed in this role?
Being able to stay calm and composed under pressure, especially when dealing with frustrated customers, is important, along with strong communication skills.