Customer Service Representative - Cape Town, South Africa

Brilliant Marketing Emporium is hiring a full-time Customer Service Representative in Cape Town, Western Cape, South Africa. In this customer-facing role, you will help improve customer satisfaction by responding to inquiries, resolving issues, and providing clear product guidance.

Key Responsibilities

• Respond promptly to customer inquiries across multiple communication channels.
• Resolve complaints professionally, aiming to provide an effective solution on first contact.
• Help customers select products and understand their features and use.
• Gather and document customer feedback to support improvements to service and product quality.
• Keep accurate records of customer interactions, transactions, and feedback in company systems.
• Work with colleagues to improve service processes and customer satisfaction.
• Train new team members on customer service protocols and best practices.

Qualifications

• Matric Certificate or equivalent qualification.
• Strong written and verbal communication skills.
• Good problem-solving skills and the ability to address customer issues efficiently.
• Previous customer service experience is preferred but not required.
• Familiarity with CRM software and Microsoft Office is an advantage.
• A positive attitude and the ability to work well under pressure.

Compensation and Work Environment

This is a full-time, on-site position in Cape Town. Compensation is ZAR 1500 per week. Brilliant Marketing Emporium offers a supportive, inclusive workplace that values teamwork, diversity, and personal growth.