Remote Customer Service Representative – United States

Kenisha Poellnitz is seeking a friendly, dependable, and customer-focused Remote Customer Service Representative to support customers across the United States. In this full-time role, you will answer questions, share helpful information, resolve concerns, and provide professional, timely customer support. Entry-level applicants are welcome; training and guidance are provided.

Job Responsibilities

• Respond to customer questions and requests by phone, email, chat, or other approved channels.
• Provide accurate information about products, services, orders, and company procedures.
• Listen to customer concerns and work toward effective solutions.
• Handle complaints professionally and escalate complex issues when needed.
• Maintain accurate records of customer interactions and updates.
• Process customer requests, forms, orders, or account information as needed.
• Follow customer service procedures and company policies.
• Collaborate with team members and follow up when customers need additional assistance.
• Protect customer information and maintain confidentiality.

Qualifications

• Strong verbal and written communication skills.
• A friendly, professional approach to customer interactions.
• Basic computer and internet skills, with the ability to learn new software and systems.
• Good organization, attention to detail, and ability to prioritize multiple tasks.
• Dependability and willingness to learn.
• Previous customer service experience is helpful but not required.

What Kenisha Poellnitz Offers

• Compensation of $30 per hour.
• Flexible scheduling where applicable.
• Training and onboarding.

Position Details

• Job title: Customer Service Representative
• Employment: Full-time
• Work arrangement: Remote eligible
• Location: United States
• Employer: Kenisha Poellnitz