Customer Service Representative in Santiago de los Caballeros, Dominican Republic

Telecom Networks is looking for a dedicated Customer Service Representative to join our team in Santiago de los Caballeros, Santiago Province, Dominican Republic. This full-time role is essential in providing outstanding support and service to our valued customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to customers.
• Utilize CRM software to manage customer accounts and track interactions.
• Resolve customer complaints and issues with a focus on effective solutions.
• Collaborate with team members to enhance the customer experience.
• Maintain thorough knowledge of company policies and procedures.
• Document customer interactions and feedback to improve services.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Customer-oriented mindset with a commitment to service excellence.
• Familiarity with CRM software is preferred.
• 1-2 years of experience in a customer service role is advantageous.

This position involves daily interaction with customers, ensuring their questions and concerns are addressed efficiently. You will work collaboratively within a team environment, reporting directly to the Customer Service Manager. Success will be measured by customer satisfaction ratings and service delivery efficiency.

Join Telecom Networks and become a key part of our customer service team in Santiago, where you can grow your skills and contribute to a positive workplace culture.