Customer Service Representative in Santiago de los Caballeros, Dominican Republic

Telecom Networks is hiring a dedicated Customer Service Representative in Santiago de los Caballeros, Santiago Province, Dominican Republic. This full-time role is essential in providing outstanding customer support and ensuring client satisfaction through professional and efficient service.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Use CRM software to manage customer accounts and track interactions.
• Resolve customer complaints focusing on effective solutions.
• Collaborate with team members to improve the customer experience.
• Maintain thorough knowledge of company policies and procedures.
• Document customer interactions and feedback to enhance services.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Customer-oriented mindset with commitment to service excellence.
• Familiarity with CRM software preferred.
• 1-2 years of customer service experience is advantageous.

This position involves daily customer interactions, ensuring inquiries and concerns are addressed efficiently. You will report directly to the Customer Service Manager and work collaboratively within a supportive team environment. Success is measured by customer satisfaction ratings and service delivery efficiency.

Join Telecom Networks to develop your skills and contribute to a positive workplace in Santiago de los Caballeros!