Customer Service Representative in Santiago de los Caballeros, Dominican Republic

Telecom Networks is seeking a dedicated and enthusiastic Customer Service Representative to join our team in Santiago de los Caballeros, Santiago Province, Dominican Republic . In this full-time role, you will be essential in delivering exceptional service and support to our valued customers while working in a collaborative and inclusive environment. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Efficiently resolve customer issues and complaints ensuring high client satisfaction. Maintain accurate and detailed records of customer interactions and transactions. Provide clear product information and guidance to help customers make informed decisions. Work closely with team members to enhance customer experience and improve service processes. Support training of new employees by sharing best practices in customer service. Consistently meet and exceed performance metrics related to customer satisfaction and response times. Required and Preferred Qualifications High School Diploma or equivalent is required. Previous experience in customer service is preferred. Excellent verbal and written communication skills. Proficiency in Microsoft Office and customer service software. Strong problem-solving abilities with a customer-focused approach. Flexibility to work varied hours in a dynamic environment. At Telecom Networks , our Customer Service team thrives on teamwork and collaboration. You will report directly to the customer service manager and collaborate regularly with sales and technical support teams to ensure a seamless customer experience. Compensation: $220 per hour. Join us and be part of a company that values its employees as its greatest asset, offering a supportive workplace where you can grow and make a meaningful impact.