Customer Service Representative in Santiago de los Caballeros, Dominican Republic

Telecom Networks is hiring a dedicated Customer Service Representative in Santiago de los Caballeros, Santiago Province, Dominican Republic. Join our team to deliver outstanding support and service to our valued customers in a collaborative and inclusive environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Efficiently resolve customer issues and complaints while ensuring high client satisfaction.
• Maintain accurate records of all customer interactions and transactions.
• Provide detailed product information and assist customers in making informed decisions.
• Work closely with team members to enhance customer experience and optimize service processes.
• Support training efforts by sharing best practices with new employees.
• Consistently meet and exceed customer satisfaction and response time performance metrics.

Required and Preferred Qualifications

• High School Diploma or equivalent is required.
• Previous experience in customer service is preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and customer service software.
• Strong problem-solving abilities and a customer-focused approach.
• Flexibility to work varied hours in a dynamic work environment.

You will report to the Customer Service Manager and collaborate regularly with sales and technical support teams to ensure a seamless customer experience. Telecom Networks values its employees and offers a supportive workplace where you can grow and make a meaningful impact.

Compensation: $220 per hour.

Job Type: Full-time, on-site position in Santiago de los Caballeros, Dominican Republic. Remote work is not available for this role.