Customer Service Representative

Company Description SSG is a growing organization focused on delivering reliable, high-quality services to a diverse client base. The company values collaboration, professionalism, and a strong commitment to customer satisfaction. Team members are encouraged to contribute ideas, support one another, and continually improve service processes. SSG offers opportunities to develop skills, build a career in customer-facing roles, and work in a supportive on-site environment. The company is committed to maintaining an inclusive and respectful workplace where all employees can succeed.Role Description This is a full-time, on-site Customer Service Representative role based in Hermosillo, SON. The Customer Service Representative will respond to customer inquiries via phone, email, and Chats, providing clear, accurate, and timely information. Responsibilities include resolving issues, processing requests, updating customer records, and documenting interactions in internal systems. The role involves monitoring customer feedback, escalating complex issues when necessary, and following established procedures to maintain a high standard of service. The representative will collaborate with other departments, support continuous improvement initiatives, and contribute to a positive customer experience.Qualifications Ability to deliver strong customer service and maintain high customer satisfaction through clear communication and problem-solving.Skills in customer support and customer experience, including handling inquiries, resolving concerns, and managing expectations.Experience working in customer service representative roles or similar positions is beneficial.Strong verbal and written communication skills in English; additional language skills are a plus.Comfort with using computer systems, CRM tools, and basic office software to document and track customer interactions.Ability to work on-site in Hermosillo, SON, manage time effectively, and handle multiple tasks in a fast-paced environment.Demonstrated reliability, attention to detail, and a professional, respectful approach to colleagues and customers.High school diploma or equivalent; further education or training in customer service or related fields is an advantage.