Customer Service Representative – Fort Lauderdale, FL

Burton Claim Service is hiring a full-time Customer Service Representative in Fort Lauderdale, Florida. This role supports customer satisfaction and builds positive client relationships in a collaborative, service-focused environment. The position is remote-eligible; confirm work location and arrangements with the employer.

Pay: $30 per hour

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat with timely, accurate information.
• Help customers place or change orders and process returns.
• Resolve complaints and service issues with empathy and professionalism.
• Stay current on products, services, and company policies.
• Record customer interactions and feedback in the CRM system.
• Work with teammates and other departments to meet customer needs and improve service.
• Contribute to team performance goals, including response times and customer satisfaction.

Required and Preferred Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Strong verbal and written communication skills.
• Customer service experience, preferably in a fast-paced environment.
• Microsoft Office proficiency and familiarity with CRM software.
• One to two years of customer service experience preferred.

Work Environment and Reporting

Join a collaborative customer service team and report to the Customer Service Manager. The role works closely with sales and operations to support customers and deliver effective service.