Customer Service Representative in Fort Lauderdale, FL

Burton Claim Service is seeking a dedicated Customer Service Representative in Fort Lauderdale, Florida. Join our medium-sized company known for excellence in customer support and play a vital role in enhancing client satisfaction and building lasting relationships.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat with accurate information.
• Assist customers with order placements, modifications, and returns to ensure a smooth experience.
• Handle customer complaints empathetically and professionally to achieve resolution and satisfaction.
• Stay informed about our products, services, and policies to provide knowledgeable support.
• Record all customer interactions and feedback in the CRM system for continuous improvement and reporting.
• Collaborate with team members and other departments to meet customer needs and improve service quality.
• Meet and exceed team performance metrics including response times and customer satisfaction scores.

Required and Preferred Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Excellent verbal and written communication skills.
• Prior customer service experience, ideally in a fast-paced environment.
• Proficiency with Microsoft Office Suite and familiarity with CRM software.
• 1-2 years of customer service experience preferred.

This full-time role offers remote work eligibility and reports directly to the Customer Service Manager. Join our collaborative team and contribute to delivering outstanding customer experiences that drive our company’s success.