Customer Service Representative – Fort Lauderdale, FL
Published on CazVidat Burton Claim Service
Apply for a full-time, remote-eligible Customer Service Representative role with Burton Claim Service in Fort Lauderdale, FL, paying $30 per hour.
Salary
$30 per hour
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative – Fort Lauderdale, FL
$30 per hour
Job description
Burton Claim Service is hiring a full-time Customer Service Representative in Fort Lauderdale, Florida. This remote-eligible role offers the opportunity to support customers, resolve service issues, and build lasting client relationships. The position pays $30 per hour.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with timely, accurate information.
- Help customers place or change orders and process returns.
- Resolve complaints and service issues with empathy and professionalism.
- Stay current on company products, services, and policies.
- Record customer interactions and feedback in the CRM system.
- Coordinate with colleagues, sales, and operations to meet customer needs.
- Work toward service goals, including response times and customer satisfaction scores.
Required and Preferred Qualifications
- High school diploma or equivalent required; some college coursework preferred.
- Strong verbal and written communication skills.
- Customer service experience, preferably in a fast-paced environment.
- Proficiency with Microsoft Office and familiarity with CRM software.
- One to two years of prior customer service experience preferred.
Work Environment
Join a collaborative customer service team and report to the Customer Service Manager. This is a full-time position based in Fort Lauderdale, Florida, with remote eligibility.
Frequently asked questions
Is this Customer Service Representative position remote?
Yes, this role offers remote work eligibility, so you can work from home while supporting customers.
What kind of experience do I need to apply for this job?
You should have 1-2 years of prior customer service experience, preferably in a fast-paced environment, along with proficiency in Microsoft Office and CRM software.
What are the main responsibilities of this role?
You will respond to customer inquiries via phone, email, and chat, assist with orders and returns, handle complaints professionally, document interactions in the CRM, and collaborate with internal teams to improve service.
What is the pay rate for this position?
The position pays USD 30 per hour.
What education is required for this job?
A high school diploma or equivalent is required, and some college coursework is preferred.