Customer Service Representative in Antioch, CA - hirewell

Join hirewell's team in Antioch, California as a Customer Service Representative and help us deliver exceptional support to our valued clients. We offer both part-time and full-time positions in a friendly, dynamic work environment where your efforts directly impact customer satisfaction and retention. Key Responsibilities Respond promptly to customer inquiries via phone, email, and live chat. Provide detailed product information, assist with order processing, and resolve customer concerns efficiently. Maintain accurate records of all customer interactions and transactions using CRM software. Collaborate with colleagues to develop effective solutions for common customer issues. Conduct follow-up communications to ensure complete customer satisfaction. Participate in ongoing training to improve product knowledge and customer service skills. Achieve performance goals including response time, customer satisfaction, and resolution rates. Required and Preferred Qualifications High School Diploma or equivalent required; additional customer service certifications are a plus. Previous experience in customer service or related roles preferred. Proficiency with CRM systems and Microsoft Office Suite. Excellent verbal and written communication skills. Ability to remain calm and friendly in stressful situations. Strong problem-solving skills and keen attention to detail. At hirewell, you will be part of a supportive team committed to excellence in customer service. This role reports directly to the Customer Service Manager and offers opportunities for growth within the company.