Customer Solutions Engineer

Tasks

• Lead discovery and product demos with prospects; guide them through how Agave works
• Answer technical questions and position our product in the context of their systems
• Qualify fit, identify blockers, and advise on implementation details
• Create customer-facing collateral (e.g. videos, product FAQs)
• Maintain and update demo materials for our teams to use in pre-sales
• Lead customers from sales handoff to full implementation efficiently, working with them 1:1
• Be their primary point of contact and assume full accountability for their onboarding
• Understand their goals and configure our product to meet their specific needs
• Train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)
• Create and maintain comprehensive docs for implementation best practices and FAQs
• Build strong custom

Schedule

• Full-time position
• Remote work policy: For remote, if candidates are located within ~2 hours of SF (San Jose, Sacramento, etc.), they do not qualify for remote and will be asked to relocate.

Pay

• Salary: $110K - $180K

Location

• New York, San Francisco, South Bay Area, Los Angeles, Boston, Seattle, Texas, Chicago, Washington DC, Denver, Florida, Minnesota, Sacramento