Customer Solutions Engineer

About the role

Agave is looking for a smart, customer-focused generalist to become an expert in its B2B product and lead customer discovery, sales demonstrations, technical onboarding, and implementation projects.

You'll work directly with customers, collaborate closely with Sales and Engineering, and report to the co-founder/CEO.

Tasks

• Lead customer discovery sessions and product demonstrations.
• Manage end-to-end customer onboarding and implementation.
• Troubleshoot technical issues and coordinate with Engineering.
• Develop implementation plans, timelines, documentation, and training materials.
• Manage multiple customer implementations simultaneously.
• Improve onboarding workflows, processes, automation, and KPIs.
• Build strong customer relationships and identify retention and upselling opportunities.

Requirements

• 3–7 years of experience in customer success, implementation, technical solutions, project management, or startup operations.
• Experience working directly with external customers, vendors, or business partners.
• Previous startup experience or a strong interest in joining an early-stage startup.
• Strong communication, presentation, t

Schedule

• Full-time
• Remote

Pay

• USD $110,000–$180,000

Benefits

• Equity: 0.01%–0.10%
• Visa Sponsorship: Available for qualified candidates, including H-1B, TN, and eligible visa transfers.

Location

• New York, San Francisco, South Bay Area, Los Angeles, Boston, Seattle, Texas, Chicago, Washington DC, Denver, Florida, Minnesota, and Sacramento
• Candidates located within approximately two hours of San Francisco, including San Jose and Sacramento, do not qualify for remote work and may be required to relocate.