Customer Success Manager

PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product.
It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here.
Key ResponsibilitiesManage a portfolio of strategic accounts, ensuring value delivery, retention, and growthDrive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the valueIdentify upsell and growth opportunities and develop quarterly account plans to capture themRun structured client processes end to end: onboarding, QBRs, renewals, and expansion paperworkServe as the point of escalation for client concerns, resolving issues quickly and thoughtfullyCollaborate with Sales and Product to align client objectives with PX platform capabilitiesKeep CRM data, account documentation, and client health reporting accurate and up to dateWork with leadership to forecast client growth and manage churn risk
What You Bring3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus)A commercial mindset with a track record of growing the accounts you manageStrong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholdersComfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it wellFamiliarity with MarTech, AdTech, SaaS, or platform-based customer acquisition modelsStrong understanding of metrics such as NRR, churn, health scores, and customer LTVFamiliarity with tools like HubSpot CRM, Jira, Trello, or similar platformsBachelor's degree required
Why PX?We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly anticipating potential success blockers and innovating our technology.Office Exchange: work from our offices in New York or Amsterdam without using vacation daysPrivate health insuranceCareer development, learning, and training opportunitiesDirect exposure to the executive team