Customer Success Manager (CSM)

Tasks

• Manage end-to-end customer onboarding and implementation.
• Drive product adoption, engagement and customer satisfaction.
• Conduct product demonstrations, training and business reviews.
• Handle customer escalations and ensure timely resolution.
• Drive customer retention, subscription renewals and churn prevention.
• Identify upselling and cross-selling opportunities.
• Monitor customer health, CSAT, NPS and account performance.
• Collaborate with Sales, Product, Implementation and Technical Support teams.

Requirements

• 2–4 years of experience in Customer Success, Account Management or Client Relationship Management.
• Experience working with B2B SaaS products or technology platforms.
• Good understanding of customer onboarding, product adoption and retention.
• Strong verbal and written communication skills.
• Excellent relationship management and problem-solving abilities.
• Exposure to CRM platforms such as Salesforce, HubSpot or Zoho.
• Ability to manage multiple customer accounts independently.

Schedule

• Work From Office (Mandatory)

Pay

• CTC: ₹4–6 LPA

How to apply

• Complete the registration form before attending the walk-in interview.
• Attend the walk-in interview on Saturday, 14 November 2026 or Sunday, 15 November 2026, between 10:00 AM – 5:00 PM.

Location

• Hyderabad