Customer Success Representative - Remote in Guatemala City
Published on CazVidat The Coastal Project
Apply for Customer Success Representative at The Coastal Project. Remote full-time role in Guatemala City. $10/hr, advanced English required. Start Sept 2025.
Salary
$1,600 per month
Location
Guatemala
Employment type
Full time
Workplace
Remote
Customer Success Representative - Remote in Guatemala City
$1,600 per month
Job description
Customer Success Representative
Location: Guatemala (Remote - Full work from home)
Employment Type: Full-time – 40 hours per week
Compensation: $10 per hour (paid biweekly).
Language Requirement: Advanced English (C1 or higher)
Starting Date: September 10th, 2025
About Us
We are a fast-growing property management company specializing in long-term and short-term vacation rentals.
Role Overview
The Customer Success Representative is the primary point of contact for our property owners. This role is responsible for ensuring smooth communication, providing timely updates, addressing concerns, and maintaining a high level of satisfaction and trust. You will act as the liaison between property owners and our internal teams to make sure everyone is aligned and informed.
Key Responsibilities
- Serve as the main contact for property owners, maintaining regular and professional communication.
- Provide updates on property performance, bookings, and guest feedback.
- Address owner questions, concerns, and requests in a timely and solution-oriented manner.
- Coordinate with internal departments (maintenance, guest experience, cleaning) to resolve owner-related issues.
- Assist owners with understanding company processes, policies, and performance reports.
- Monitor owner satisfaction and proactively identify areas for improvement.
- Keep accurate records of communications, requests, and resolutions.
Requirements
- Located in Guatemala with reliable internet connection.
- Advanced English proficiency (written and spoken).
- Minimum 2 years of experience in customer service, account management, or client relations.
- Strong interpersonal and communication skills.
- Highly organized and detail-oriented.
- Problem-solving mindset with the ability to handle multiple priorities.
- Proficiency with email, CRM, and communication tools (Microsoft Teams, Outlook, monday.com, etc.).
- Manage and update company social media accounts with owner-relevant content.
- Create and send email campaigns to property owners (monthly newsletters, performance updates, special announcements).
- Track engagement and open rates for email campaigns, reporting results to management.
- Gather and share owner success stories to be featured in marketing content.
Schedule
- 40 hours per week (Tuesday to Saturday, open to changes as needed).
Frequently asked questions
Is this position remote or on-site?
This Customer Success Representative role is fully remote, allowing you to work from home in Guatemala City.
What is the hourly pay for this job?
The position pays $10 per hour, with biweekly payments.
What experience do I need to qualify for this role?
You need at least 2 years of experience in customer service, account management, or client relations.
What language skills are required?
Advanced English proficiency at C1 level or higher, both written and spoken, is required.
What are the main responsibilities of this job?
You will be the main contact for property owners, providing updates, addressing concerns, coordinating with internal teams, and maintaining accurate communication records.
Do I need to be located in Guatemala to apply?
Yes, you must be located in Guatemala with a reliable internet connection to work remotely for this role.