Desktop Support Engineer

About the role

Galaxy i Tech is looking for an experienced Desktop Support Engineer / IT Support Engineer to provide hands-on technical support, endpoint management, hardware/software deployment, Cisco phone support, and L1/L2 ticket resolution.

Tasks

• Install, configure, upgrade, repair, and maintain Windows desktops, laptops, and peripherals
• Support Windows amp; Mac OS, Microsoft 365, and endpoint management tools such as Microsoft Intune
• Perform device imaging, provisioning, deployment, and decommissioning
• Install and maintain software, antivirus tools, patches, and updates
• Manage and resolve L1/L2 IT support tickets using IT Service Management tools
• Troubleshoot hardware, software, networking, and endpoint issues
• Configure and deploy Cisco IP phones
• Add/update user extensions and troubleshoot voice-line and call-quality issues
• Patch network cables and verify network port configurations
• Collaborate with IT teams and vendors on escalated technical issues
• Maintain accurate ticket records and technical documentation
• Handle hardware shipping, inventory tracking, UPS labeling, and equipment returns

Requirements

• 4–6 Years
• Desktop/Laptop Support
• Windows amp; Mac OS
• Microsoft 365
• Microsoft Intune / Endpoint Management
• L1/L2 Technical Support
• IT Service Management / Ticketing Tools
• Cisco IP Phone Configuration
• Basic Networking amp; Security Knowledge
• Hardware Imaging amp; Provisioning
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Ideal candidates will have 4–6 years of hands-on desktop/IT support experience and be comfortable working directly with end users, IT teams, vendors, hardware, software, and network/voice environments.

Schedule

• Onsite

How to apply

• DM me your updated resume or reach out to discuss

Location

• Nashville, TN