Digital Surveillance Risk Associate

About the role

The Digital Surveillance Risk Associate supports Circle K's Risk Management and Claims functions by reviewing video surveillance, analyzing incidents, and communicating findings. The role assists with incident investigations and provides insights to support risk mitigation, claims handling, and operational decision-making.

Responsibilities

• Retrieve, preserve, and maintain surveillance footage in accordance with company policies and legal requirements.
• Document observations and maintain accurate records of findings.
• Conduct targeted video reviews based on reported incidents, claims, customer complaints, operational concerns, or management requests.
• Compare surveillance findings with incident reports, witness statements, and supporting documentation.
• Prepare summaries, reports, and recommendations based on investigative findings.
• Maintain confidentiality and follow retention, storage, and evidence-handling procedures.
• Manage department mail and correspondence, monitor and respond to shared inbox inquiries, and maintain organized records.
• Coordinate information requests, support internal business partners, and perform other duties as requested by management.

Requirements

• Strong analytical and critical thinking skills.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in documentation.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to handle confidential information with discretion and professionalism.
• Strong organizational skills.

Key facts

• The role supports Risk Management and Claims functions.
• Responsibilities include reviewing surveillance footage and assisting with incident investigations.
• Requirements include analytical skills, clear communication, attention to detail, and Microsoft Office proficiency.