Dispatcher Customer Service Representative

At Callorange, a leading company committed to delivering exceptional logistics and customer service solutions, we are expanding our team in Bogotá, Colombia. We’re looking for a dedicated Dispatcher Customer Service Representative to join us full-time on-site. This role offers a unique opportunity to grow your career in a dynamic environment focused on teamwork, innovation, and operational excellence. If you are fluent in English and passionate about providing outstanding customer support while coordinating dispatch operations, this position is perfect for you. Join us and benefit from a competitive salary of COL$4,900,000 to COL$5,800,000 per month, comprehensive health insurance, paid time off, and a retirement plan. At Callorange, you will enjoy professional development programs designed to enhance your skills and open doors for career advancement. Work in a supportive, modern workplace where your contributions make a tangible impact on customer satisfaction and operational success. Key Responsibilities Respond promptly to customer inquiries via phone and email, ensuring exceptional service and support that meets company standards. Coordinate dispatch operations by efficiently scheduling and routing drivers to fulfill customer delivery requirements on time. Maintain clear communication with team members and drivers to guarantee seamless service delivery and quick resolution of issues. Monitor and track deliveries in real-time, adjusting schedules proactively to optimize route efficiency and meet performance targets. Document and resolve customer complaints or service issues, ensuring timely follow-up to maintain high customer satisfaction levels. Utilize customer management software to accurately log interactions, update customer profiles, and maintain data integrity. Participate actively in team meetings and training sessions to continuously improve operational procedures and customer service quality. What We're Looking For Required: High School Diploma or equivalent education. Fluent English communication skills, both verbal and written, with a strong customer service focus. Proven ability to multitask and stay organized in a fast-paced, deadline-driven environment. Experience with Windows-based operating systems and customer management software. Availability to work flexible hours, including weekends or holidays as needed. A quiet, distraction-free work environment on-site in Bogotá. Preferred: Previous experience in customer service or dispatch operations within logistics or transportation sectors. Strong problem-solving skills and the ability to handle challenging customer situations professionally. Demonstrated teamwork and communication skills to collaborate effectively with drivers and internal teams. What We Offer Competitive monthly salary ranging from COL$4,900,000 to COL$5,800,000. Comprehensive health insurance covering medical, dental, and vision care. Paid time off to support work-life balance and personal well-being. Retirement plan to secure your financial future. Professional development and training programs to enhance your skills and career growth. A supportive team culture that values innovation, collaboration, and excellence. Stable employment with opportunities for advancement within the company. Frequently Asked Questions Is this position remote? No, this role requires working on-site in Bogotá, Colombia. What are the working hours? The position is full-time with flexible scheduling, including potential weekends and holidays. Is prior experience required? While prior experience in dispatch or customer service is preferred, we welcome motivated candidates with strong communication skills and a willingness to learn. What software will I use? You will work primarily with Windows-based customer management systems and dispatch software. Are there growth opportunities? Yes, Callorange offers career development programs and internal advancement opportunities for dedicated employees. How do I apply? Submit y